Gokce Unal Email & Phone Number

United Arab Emirates

Reported to the CEO, responsible for developing and sustaining great relationships with current and potential clients. Responsible for inspecting properties with clients and assisting them to make purchasing decisions. Finding clients in need of consultancy services through cold-calling, advertising, and business presentations. Consulting with clients to identify their needs, preferences, and financial concerns. Maintaining an extensive database of all properties for sale. Conducting negotiations with developers on behalf of clients.

United Arab Emirates

Reported to the Owner, responsible for the growth and development of the newly formed business, including developing/building relationships with Corporates. Responsible for overseeing the management of all sales projects from initial contact with the client to the execution of the project. Overseeing the creation of sales and marketing collateral. Leading the launch of new capabilities and revenue streams locally. All aspects of client relationship management, including contract negotiations.Responsible for developing and implementing local strategic and global initiatives. Formulating and executing the business development strategy and product solutions to drive growth. Growing the business in line with budgetary goals. Overseeing sales and revenue forecasts, and spearheading organisational and infrastructure development, to protect commercial viability.Key Accomplishments:• Instrumental in building the business from inception in the UAE, including:o Developing and implementing all SOP’s for the business, to improve efficiency and streamline the decision -making process.o Conceptualisation of a UAE specific pricing structure through the extensive research and analysis of local market pricing.• Developed a substantial pipeline of new leads and opportunities in 12 months.• Developed and implemented a strategic growth plan for the region.

Istanbul, Turkey

Istanbul Marriott Hotel Asia - 238 roomsReported to the Director of Sales & Marketing, as a team of 2, responsible for assisting in the business development and the Group and events sales for the Organisation. Responsible for the management of the department (recruitment, training and mentoring of staff). Overseeing the creation of sales and marketing collateral. Leading the launch of new services and revenue streams in the market. All aspects of client relationship management, including contract negotiations.Key Responsibilities/Accomplishments:• Led the group and events segment to increase to 25% (from 15%), in challenging and unstable market conditions, due to political unrest in the region.• Led the negotiations with suppliers to optimise profit margins • Negotiated, secured and executed prestigious sales contracts.• All aspects of corporate client relationship management to grow profitable relationships.• Led the team to attend global trade shows, resulting in higher hotel awareness.• Developed/implemented team operational policies.• Led, developed and mentored teams to win new sales leads, achieve repeat business through effective account management.

Istanbul Area, Turkey

Cluster Sales Office(Hilton Istanbul (499rooms), Hilton ParkSA (117rooms), Conrad Istanbul 590rooms)- A result of an internal promotion, as the Group and Events Sales Executive, reported to the Group and Events Sales Manager. Collectively responsible for the Department targets for all aspects of Group and Events sales. Accountable for the development of corporate relationships and all aspects of client negotiations for rates, concessions, and contract terms and conditions. Key Accomplishments:• Individually contributed Euro 2.5m p.a. to the regional sales, exceeding all targets:o Personally responsible for Group requests of over 500 room/nights to international MICE leads.• Nominated internally for the coveted Hilton TopGun programme, as a result of being one of the top 3 revenue performers and scoring 90%+ in mystery shopper results.• Monitored the quality of the sales of the Group sales office and rectified any gaps in performance through intensive training – mystery shopper call ranking improved to 1st in the region, from 52nd within one year.• Mentored and oversaw the complete development of the Graduate Sales representatives, including on the job coaching.

Istanbul, Turkey

Cluster Sales Office(Hilton Istanbul (499rooms), Hilton ParkSA (112rooms), Conrad Istanbul 590rooms)Reported to Groups and Events Sales Manager, accountable for growing and developing customer relationships with Corporates, through targeted selling. All aspects of liaising and negotiating with clients to meet all targets. Key Accomplishments:• Generated the highest revenues since 1955, from 2010 - 2012.

Bournemouth, United Kingdom

An integral team member supported the sales team to achieve all sales targets, and promoted the facilities, to grow the business in line with targets. Developed and implemented marketing strategies in conjunction with the Director of Sales and Marketing to achieve Organisational targets while monitoring guest satisfaction levels.

Ma, Business Administration

Bachelor'S Degree, Public Administration