Gokul Arumugam Chitra Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, England, United Kingdom

This is a mentorship opportunity I have successfully qualified to join the Technical and Procedural Team of NHS Business Services Authority where I will be learning the business processes, and services offered, managing external stakeholders of NHSBSA, solving complex queries from various departments, etc.

Newcastle Upon Tyne, England, United Kingdom

- Processed 30+ customer requests per day for healthcare reimbursement by investigating their eligibility against the evidence submitted, and either approving it to the payments team or holding it back for FIL (Further Information Letter).- Responding to the FILs received from customers and the system-generated On-Hold checks by verifying the additional evidence provided to draw conclusions to the cases. - Upskilled from Level 1 to Level 3 within 2 months which positively impacted the productivity stats and the pace of the work completed.

Newcastle Upon Tyne, England, United Kingdom

– Provided excellent customer service for 30+ customers per day in 4 different healthcare streams through phones and emails.– Ensured customer focus and adherence to data protection regulations with an average of 95% customer score through excellent written and verbal communication.– Exceeded monthly performance targets, prioritising active participation in quality improvement activities and being accountable for monthly KPIs.

Nottingham, England, United Kingdom

This is my final term project for the MSc International Business Management at Nottingham Business School.Grade: Distinction– Created business solutions for the client by finding their current problems, approaching different strategy plans, and risk analytics for the next 3 years of growth impacting their strategies for annual revenue, profit, client growth rate, etc.– Coordinated a team of 4 consultants, while working towards the business expansion project of the client organisation, being the first point of contact.

Nottingham, England, United Kingdom

This is a part-time job that I worked on weekends to support my financial needs during my student life.

Wilmington, Delaware, United States

– Led the end-to-end sales processes of converting 10+ leads into happy customers through product demonstration, consistent follow-ups, negotiation, closing sales, etc.– Monitored the onboarded accounts of SMB customers for the initial 3 months post-sales to find new business and bid process through solution selling, leading to user expansion.– Analysed and forecasted the customer’s platform usage to calculate the sales performance (revenue/ profit/ return on investment) by having bi-weekly catch-up meetings with the customers avoiding the risk of churn.– Built strong relationships with the customers and the dependant teams within the organisations such as marketing, finance, operations, etc. to deliver timely customer service.

Toronto, Ontario, Canada

Responsibilities:- Understanding the needs of clients and employees.- Minimizing the difficulties faced by co-workers.- Exploring the ideas to attract the target customers.- Recruiting & Onboarding fresh interns.- Engaging & Tracking KPIs for social media handles.

Master Of Science, Management And International Business, Commendation

Major Modules: - Principles of Management - Operations Management - International HRM - Global Supply Chain Management - International.

Bachelor Of Engineering - Be, Computer Science, Gpa 8.3/10