Gokul Das Email and Phone Number
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An empathetic people focused leader who always has a positive influence on the team and the organization. Believes in creating an atmosphere where the team can thrive without any fear of failures. Always customer obsessed and prides on transforming their experience through the power of innovation, new age tools and automation.
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Test ManagerBt Mar 2017 - PresentBengaluru, Karnataka, IndiaAccountable for the Automation and Customer Test teams (70+ FTEs, £1.5M) and responsible for operational management of the overall QA & Test unit (£6.5M) including Finance, SLAs, KPIs etc.Customer Obsessed: Empathised with the painful experience of our customers in BT Openreach Customer Test Environment (CSAT: 5.7) and enabled a digital platform to fulfill all their needs (CSAT: 8.2).Agility: Enabled the Agile and DevOps transformation of BT Openreach by successfully implementing our automation and tools strategy.People Focused: Excelled in people management creating a diverse and highly motivated team [ESAT - 91%, Diversity - ~70%] thrives on innovation. Believes in giving a platform for the exceptional talents in our organization to excel - used the power of programs like Reignite, hired people even from non-technical background and through effective leadership helped them to become excellent professionals.Transformation and Innovation: Designed and implemented our globally recognized [European Testing Awards, Unicom India Testing Awards] Automation strategy. Achieved 33% reduction in regression window, 70% reduction in PDT window saving ~£1M per year.Transformed the E2E QA space through the power of an efficient Tools strategy digitizing Customer Experience, Visual Experience, Monitoring, Knowledge Management and many other facets of QA. -
ConsultantBritish Telecom May 2014 - Mar 2017BangaloreOSS BSS Consultancy, Continuous Improvement - LEAN, Customer SuccessTransformed our customers' (200+ service providers across the UK) experience of BT Openreach through human centric and customer focused digital innovation leading the Customer Verification Team (10+ FTEs). Ensured high reliability through effective scalability and capacity planning coupled with the implementation of automated real time monitoring
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Technology LeadInfosys Technologies Ltd Sep 2006 - May 2014Mysuru Area, IndiaOSS BSS Consultancy, Manual Testing, Customer Engagment , OSS BSS Solution DesignJoined Infosys as a Software Engineer and progressed as a lead for the Technical Liaison team working with BT Openreach and our customers. Excelled in transformation and innovation and played key roles in the strategic programs like the launch of Fibre Broadband (FTTP), Ethernet etc
Gokul Das Skills
Gokul Das Education Details
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University Of CalicutElectronics And Communications Engineering
Frequently Asked Questions about Gokul Das
What company does Gokul Das work for?
Gokul Das works for Bt
What is Gokul Das's role at the current company?
Gokul Das's current role is QA & Test Manager with experience in devising and implementing a vision and strategy. Experienced in Customer Success and Partner Governance..
What is Gokul Das's email address?
Gokul Das's email address is go****@****ail.com
What schools did Gokul Das attend?
Gokul Das attended University Of Calicut.
What skills is Gokul Das known for?
Gokul Das has skills like Manual Testing, Oss Bss Domain Consultancy, Requirements Analysis, Quality Center, Sdlc, Oracle, Pl/sql, Telecommunications.
Who are Gokul Das's colleagues?
Gokul Das's colleagues are Benny Vinoth, Jorge Martín López, Ankit Negi, Karen Cook, Abdul Hakim Bin Abdullah Samsudin, Saurabh Mihir, Catherine Wong.
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Gokul Das
Hi , My Self Gokul Das Working As Sales Head In Hyundai Dealership In Dimapur , Nagaland And I Am Starting My First Job In A Water Purified Company ( Samurai Aqua Fresh) In 2003.Guwahati1gmail.com
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