Gokul Rajeeve Email & Phone Number

Leeds, GB

Leeds, England, United Kingdom

Leeds, England, United Kingdom

Graduate manager - Dalata Ascend Graduate Program

Sheffield, England, United Kingdom

• Managed table bookings and reservations and ensured that all tables are adequately set up at the beginning of each service.
• Ensured that all customers are greeted in a pleasant and welcoming manner and that orders were taken quickly and efficiently ensuring customer’s needs are met.
• Dealt with customer queries and complaints politely and efficiently and when necessary, referred to the Restaurant Supervisor/Manager.
• Managed the team and ensured a smooth service during the… Show more
• Managed the team and ensured a smooth service during the absence of the manager.
• Handled food/drinks in a manner that meets the company’s health and safety standards and standard operating procedure.

Sheffield, England, United Kingdom

• Welcomed guests to the restaurant and allocated seats for them upon arrival.
• Served guests food and beverages for breakfast and dinner shifts and delivered orders to the rooms for in-room dining guests.
• Setup the restaurant for breakfast and/or dinner service as well as the table and cutleries.
• Bussed tables after each guest and cleared room service guests’ crockeries.

Bangalore, India

• Worked as an executive online reputation manager in charge of customer satisfaction.
• Responsible for handling the twitter page of Swiggy.
• Reached out to dissatisfied customers to control negative reviews.
• Focused on forums, tweets, images, and writing positive creative reviews. This was achieved by always making sure I replied to the reviews, queries or complaints that the customer may have.

Bangalore India

Involved in conducting theoretical and practical lessons for first year Hotel Management students based on the modules of Food & beverage service.

Bangalore, India

• Worked as a barista trainer, responsible for training and helping new baristas.
• Duties and responsibilities included customer support role, handling point of sale transactions and taking inventory stock lists.
• Maintaining the cleanliness of the place and ensuring that the company’s quality assurances and standards regarding the food and beverage safety are followed, were part of the responsibility.
• Actively participated in coffee seminars and… Show more
• Actively participated in coffee seminars and competitions held in the company.
• Named employee of the month, after the second month of joining in TATA STARBUCKS. Show less

Bangalore, India

• Underwent my specialization training in Front office department at JW Marriott Bengaluru for 45 days.
• Learnt about front desk operations and concierge services and assisted in filling C-forms.

Kochi, India

Engaged in an internship program at Marriott Hotel, Kochi for 4 months in Food and Beverage Production, Food and Beverage Service, Front Office and Housekeeping Department.

Master'S Degree, International Hospitality Management

Bachelor Of Hotel Management, Food Preparation/Professional Cooking/Kitchen Assistant