Gokul S Email and Phone Number

ServiceNow ITOM Developer at Alcor Solutions, focused on enhancing IT Operations Management through ServiceNow.Responsibilities include managing ITOM processes, configuring ServiceNow modules, and supporting digital transformation initiatives to optimize IT service delivery.

•Experienced with ITSM and ITOM (IT Operations Management) applications.•Skilled in ServiceNow applications, including CMDB (Configuration Management Database), Discovery, Service Mapping, Event Management and integrating third-party solutions through Service Graph Connectors and custom methods.•Capable of performing customizations such as implementing Discovery Patterns, Identification Rules, Reconciliation Rules, CMDB Health Metrics, Notifications, Scheduled Jobs, and Reports.•Strong understanding and hands-on experience with Discovery, including configuring MID Servers, setting up Discovery schedules, cloud discovery schedules, credential-less discovery, and CMDB Health dashboards.•Translated client requirements into technical solutions by designing workflows, configuring system components, and customizing the ServiceNow platform.•Analyzed existing business processes to identify opportunities for improvement and automation within the ServiceNow environment.•Developed customizations, scripts, workflows, business rules, and integrations to enhance ServiceNow functionality.

Good understanding and hands-on experience with ServiceNow’s built-in components on both server and client sides. Skilled in designing custom solutions using Business Rules, Script Includes, and Fix Scripts.Experienced in SLAs, ACLs, Notifications, Events, Inbound Email Configuration, Dashboards, Reports, Groups, Forms, Service Portals, Record Producers, and Catalog Items creation.

Skills : Dynamic Host Configuration Protocol (DHCP) · Networking · Router Configuration · Outlook · Structured Cabling · Network Switches · IP CCTV · Local Area Network (LAN) · IPv4 · CCTV Installation . Hardware Troubleshooting · PC building