Head Of Operations
Current• Lead & manage a team of Sr. Operations managers, Managers, executives etc.• Managing HSRP operations for 80 Automobile OEMs and 567 dealerships across Kerala• Developing, executing & overseeing multi location manufacturing & delivery of product to end customer• Establish and maintain clear production procedures, job roles and quality assurance guidelines• Guaranteed efficient operations, coordinating requirements with material handling and technical functions• Implement Root Cause Analysis (RCA) and corrective actions to remove production constraints and improve product quality• Develop measures to improve production methods, equipment performance and quality• Develop and implement standardized operating procedures to Organize, prioritize and manage plant maintenance projects to keep facility safe, efficient and clean• Assist in various areas of manufacturing, safety, inventory control and process implementation, Plan, implement, and manage logistics strategies• Identify opportunities to improve operational efficiency by diligently maintaining safety and quality standards• Minimize accidents by maintaining and enforcing safe and clean working practices• Increase productivity and reduced material waste to establish coherence• Manage all client inquires through resolution to enhance customer satisfaction ratings• Communicate regularly with cross-functional team members to maintain clearly defined expectations, Coordinate and optimize transportation and distribution• Ensure all logistics activities comply with relevant safety, quality, and regulatory standards to Improve service quality and increase sales by developing strong knowledge of company's products and services. • Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results.