Gokul Varma N.K. Email & Phone Number

Bengaluru Area, India

Working as Network SME and all around troubleshooter. Currently Managing a team of more than 30 Network, NOC, VOIP and Server EngineersMy forte includes: Network design and implementation, Juniper Secure Access, Cisco Firewall Security Modules, Palo Alto , BigIP F5 Loadbalancers, Websense, Cisco 6500 series switches and FWSM modules, Cisco Nexus 6001, Sonicwall NSA3600, TZ300, Brocade ICX4500, Juniper switches. I am also familiar with network management tools like Solarwinds Kiwi Syslog server, PRTG Network Monitor, Spiceworks, Ubiquiti Unifi Cloud Controller, IBM MAaS360 MDM and Splunk Enterprise.

Bangalore Urban, Karnataka, India

As the Infrastructure Architect I have responsibility over complete KTLO Operations of Arise. This includes leading the Network, Server, Security, NOC, Incident Management and Atlassian teams for day to day operations of Arise. I work closely with the onshore team of Arise who focus primarily on new Innovations while the day to day operations are our responsibility.Key Projects Handled• Took ownership of 100% KTLO and day to day operations of client infrastructure in a Managed Services Model• Expanded Incident Management operations from 8x7 to 24x7 in 2 months• Created, hired, trained and operationalized a 24x7 NOC team handling Solarwinds, AppDynamics and Pingdom• Created and operationalized a SecOps team comprising Network and Server Engineers dedicated for PCI adherence with less than 10% backlog between outstanding vulnerabilities and remediation rate• Led a dedicated Tiger team to close a historical backlog of 7000+ vulnerabilities in 6 months• Vulnerability resolution rate decreased from 94 to 19 days over a 3 years period• Architected and implemented Atlassian suite as a replacement for ServiceNow to perform Incident, Change, Task Management, CMDB using Jira Service Management, OpsGenie, StatusPage and Insight• Oversaw migration of On Prem to AWS migration of Infrastructure and Monitoring stack (Solarwinds, AppDynamics, Pingdom to Datadog)• Created and led Tier 4 troubleshooting methodology and team

Bangalore Urban, Karnataka, India

As the Infrastructure Architect I created and led a team of 6 Network, Systems and Storage engineers initially in Staff Augmentation model which later was converted a Managed services engagement with 24x7 Network, Firewall and Systems engineers managing On premises and AWS environmentsKey Projects Handled• Creation of a 6 member team in Staff Augmentation model and managing their delivery and stakeholder expectations• Expanded to a 36 member team in a Managed Services Model taking complete ownership of the Avaya One Cloud Datacenter operations• Designed and defined KPIs for team performance and led to reduction of Average Response time from 25 hours to 15 minutes and Resolution time from 120 hours to 24 hours over a 12 month period• Designed and created an Inventory mapping tool to improve the productivity of the team so they can cross reference multiple relevant data points and identify the impact of the systems they are working on

Bengaluru, Karnataka

As a member of a team of 3 we provide end to end management of Client Network infrastructure spread across 7 Physical Datacenters and multiple AWS Accounts. This is a primarily Cisco Architecture with Palo Alto Firewalls being leveraged in AWS. Apart from complete design and build of new implementations we are also managing Outages on the legacy infrastructure providing 99.95% Uptime.Key Projects Handled: • AWS Direct Connect Configuration and redundant routing creation with VPN to AWS• Greenfield implementation of VPC infrastructure for Citrix ecosystem, building routing via Transit VPC to Datacenter• AWS VPN Migration from Static to Dynamic VPN to Cisco ASA• Design and Build of redundant infrastructure leveraging VPC peering and AWS Transit Gateway• Migration of Core routing from Cisco 4500X to Cisco Nexus 9500s• Design and implementation of Auto Failover and Manual Failback between Datacenters using EEM and SLA• VPLS Termination between Datacenters and creation of redundant routing• TACACS to RADIUS (Using NPS) Migration• Complete Network Documentation on Physical and Network Layer traffic flow• Design and implementation of Disaster Recovery Protocols

Bengaluru, Karnataka

As an initial employee I managed entire Network Infrastructure taking the infrastructure to several evolutions as the organization grew. From a simple modem and bridge infrastructure we grew the infrastructure to span across India and US across 2 Datacenters providing 99.95% Uptime. Key Projects Handled: • Evolution of Switching Architecture from one bridge to 16 Switches across 2 Datacenters• Implementation of Cisco ISA570 UTM and Sonicwall NSA3600 Firewalls in High Availability• Configuration and implementation of security services like SSO, Application Control, CFS, IDS, IPS, Remote Access VPN and Site to Site VPNs• Implementation of Untangle NG software firewall for Remote Access VPN• Implementation of RADIUS using NPS for Network AAA and 802.1X authentication in Wifi• Implementation of Ubiquiti Unifi Wireless infrastructure with Controller in AWS• Implementation of Kiwi Syslog, OpenVAS and EventSentry SIEM tools• Implementation of Spiceworks tool for Helpdesk and Asset management• Turnkey installation and commissioning of new office and Datacenter in USA• Zero Non-Conformities in ISO 9001 and ISO 27001 Audits

Bengaluru, Karnataka

As a member of network team, we provided end to end management of Client Network infrastructure spread across 3 Physical. From a primarily Cisco infrastructure we migrated to a virtual infrastructure on Cisco UCS platform leveraging Palo Alto Firewalls for core routing. Apart from day to day traffic management activities we also do scheduled maintenance activities like Upgrade cycles and Disaster Recovery Testing.Key Projects Handled: • Resolved 75% of ticket volume for the team for 5 years running• Designed and implemented Disaster Recovery Protocol and scenarios for various clients

Bangalore

Instructor and trainer for Cisco courses like Cisco Certified Network Associate and Professional in Routing and Switching stream.

Kochi, India

Responsible for Network Infrastructure maintenance, troubleshooting and Security issues.• Anti Virus and Security Troubleshooting• Administering Backup Processes and Procedures• Architecture , Management and Implementation of Web Designing projects• Architecture, Management and Implementation of periodic maintenance and update in networks• Technology review • Administration of Clients Windows Servers, Hyper V server, Vmware servers, Microsoft Exchange 2003, 2007 and 2010 Servers, Sharepoint servers• Managing security & patching of Windows server platform

Instruction in Structural Cabling, Fiber Optic Cabling, Access Control Systems• Access Control implementation consultation• Architecting Structural Cabling course syllabi• Cisco Certified Network Administrator course Instructor

This is a Safety and Security systems integrator specializing in Fire Safety, Public announcement, CCTV, access control, WLDS etc.• Project Engineer in charge of installation of Access Control, CCTV, PA System, Fire Detection and Suppression Network, FM200 Systems• Customer liaison, labor management, project execution, materiel management• Project Engineer at site of IBA Healthcare at Salarpuria Softzone, Bangalore• Project Engineer at site of Super Valu at Manyata Embassy Business Park, Bangalore• Project Engineer at site of Arbitron at L&T Techpark, Kochi• Project Engineer at site in Head Quarters (Training Command), Indian Air Force, Bangalore

B.Tech, Electrical And Electronics Engineering

B. Tech, Electrical And Electronics Engineering

Activities and Societies: IEEE and ISTE member during college, College Quiz team member.

Aissce, Nil