-Main point of contact in all matters relating to client concerns and needs- Maintain regular communication and updates through the client database -Request, collect, and organize client files and documentation.-Debt Resolution.-Debt Negotiation with creditors. -Build and strengthen client relationships to achieve long-term partnerships-Monitor client account compliance and deadlines.-Provide exceptional customer service.-Collaborate with other departments to best serve the clients outcome and experience-Develop and maintain functional knowledge of the process, services, and operations offered by the company.

-Maintaining and servicing portfolio of exciting clients with customer service and financial support/solutions.-Work directly with management and reported weekly projections.-Manage portfolio of loan servicing (payments, loan status, fair-market-value, equity)-Prepare analysis to ensure loan type, loan terms and confirm all compliance guidelines are met.-Conduct verification of income and employment.-Work directly with management and reported weekly projections.-Review homeowner’s financials and calculate income-debt ratio.-Review hardship letter and determine the timeline of hardship/ type of hardship (medical, financial, economy, disaster and other)-Provide parties with RMA/Loan Negotiation Packet or debt validation per request.-Communicate with homeowners or authorized third party on missing documentation to complete the packet.-Review an RMA/Loan negotiation packet to determine borrower’s affordability and ability to initiate a repayment plan, forbearance/hardship plan or other.-Review account for modification, repayment plan, settlement, hardship/forbearance plan and rarely deed-in-lieu. -Review homeowner’s financials (bank statements, income tax, other) to identify liquid assets.-Prepare final review of packet to confirm eligibility of above options and send analysis to management for final decision. -Inbound/Outbound calls with homeowners and authorized third parties/attorneys throughout the process.-Obtain property valuations such as BPO or appraisal to confirm equity on the property.-Review account for possible refinance and refer to refinance department.-Identify viable workout options and present to Executive Leadership for review / approval; communicate approved options to borrowers.-Prepare agreement and provide to parties (Modification, forbearance, settlement, Short Sale approval)

Handling accounts on a daily basis.Processing accounts for payments. A/R and refunds.Providing customer service effectively.Assisting in the activation process of new clients.Collections & maintaining the customer database.Educating clients on products and services.

Handling cash and bank deposits.Filing reports on daily/monthly revenue and P&L reports.Training co-coordinator (Jan-June 2012).Capable of training entry level employees by demonstrating the knowledge of the company in terms of the company’s history, clients, goals, and achievements.Audited loan applicants to determine cash flow, debt levels and risk factors to assess credit worthiness.

Deliver client service by executing financial transactions.Resolve account service issues and respond to client inquires.Evaluating applications for Lines of Credit, credit assessment and loan disbursement.Collections & maintaining the customer database.Processing loans, cheque cashing and money transfer.Issuing DC bank credit cards and money transfer/bill payments. Promoting sales of credit and loan services. Acquired various new clients for the company effectively, along with assisting in the activation process of new clients for the company.

Evaluating applications for Lines of Credit, credit assessment and loan disbursement.Acquired various new clients for the company effectively, along with assisting in the activation process of new clients for the company.Processing loans, cheque cashing and money transfer.Collections & maintaining the customer database.Promoting sales of credit and loan services. Issuing DC bank credit cards and money transfer/bill payments.

TD Canada Trust and Rogers CommunicationsResponsible for customer service, duties included answering customer queries, problem solving and providing detailed information on new products. Assisted in the training of new customer service representatives and associates. Prepared weekly collections reports and reported to the Manager.

CIBC Canada Trust, CIBC and Telus CommunicationsAnswered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues.Reviewed and issued audits on account information and processes. Performed queries in multiple databases.

Rogers WirelessProcessed incoming orders, coordinated shipments, and handled customer-related issues.Achieved sales targets.

Co-op Student-InternshipAdministrative Support.Finding out new customers with the help of available resources. Regularly update and maintains customer data base. Outreach selling to the local market. Phone call follow-ups and post sales activities from OTP call back report. Customer retention / recovery activities.