Alicia Fleming Email & Phone Number

Vermont, United States

• Identify client preferences, budgets, research properties, and support clients throughout the sales process.•Specialize in serving older adults in transitioning to the concept of downsized or shared living communities and promote the benefits and wide-ranging housing.•Communicate with clients and family members regarding financing options and housing-specific inquiries.

Vermont, United States

Golden Guide Senior Living Advisor offers personalized, local, expert advice in navigating senior living and home care options in Vermont.Golden Guide Senior Living Advisor's mission is to equip seniors and their caregivers with the resources to make senior living choices that best fit their needs and wants. We offer personalized service in navigating senior care options by providing in-depth knowledge with customized, unbiased recommendations, ongoing support and planning tailored to individuals' unique needs, lifestyle and preferences. A locally owned and operated service based and mission driven company with expert guidance covering home care, independent living, assisted living, memory care, and beyond.

South Burlington, Vermont, United States

Shelburne & South Burlington, Vermont

• Cultivated leads and organized site visits for clients and families related to enhanced independent living, memory care, and assisted living settings.• Responded to referrals from a wide range of sources, including business partners & associates, physicians, families, and agencies supporting seniors.• Collaborated with key decision makers, navigated family dynamics, and provided explanations of insurance coverages related to housing choices.• Supported clients in transitioning from private residential to community style living.Accomplishments:• Achieved 500+ move-ins across both properties during tenure as part of the sales & marketing team.

Burlington, Vt

• Managed group sales operations, established and nurtured relationships, and generated revenues from the government sector, state associations, and national, regional, and group business & travel industry accounts.• Ensured revenue goals and budget forecasts were met or exceeded and planned & managed the annual budget for group food & beverage.• Solicited new business, maintained strong relationships with accounts, and oversaw networking, community outreach, and sales mission at trade show events.• Developed and implemented creative sales strategies through analysis of historical, current, and anticipated hotel, marketing, and account trends.• Served as the Image Committee Chair in support of community organizations, including The Ronald McDonald House and COTS.Accomplishments:• Recipient of Regional 2015 Top Performer Sales Stars of Excellence Award for achieving $90M in sales.• Maintained 95% client contract renewal rate through opportunities for engagement, effective communication, and high customer service standards.

South Burlington, Vt

• Managed catering sales operations for Starwood Hotels & Resorts and led sales initiatives which focused on existing clients and identified new business prospects as revenue generators.• Marketed, contracted, and coordinated a high volume of events with an emphasis on the wedding and social market.• Engaged with community organizations & business/professional groups to build opportunities for new business.• Collaborated with management and the culinary team to develop and maintain attractive and competitively priced menus.Accomplishments:• Generated $700K in new annual catering sales within the Social, Military, Education, Religious, and Fraternal (S.M.E.R.F.) and corporate markets.

Burlington, Vt

• Managed strategic sales and marketing initiatives to promote new events and seasonal campaigns.• Solicited, marketed cruise amenities, and secured new accounts from the corporate and social markets.• Engaged with community organizations to build opportunities for new business.• Contracted and collaborated with advertising and media professional, including local television, newspapers, and radio to promote shoreline cruises.Accomplishments:• Increased charter food and beverage sales by 18% year over year.• Coordinated 200+ private and group events in a six month season, including 39 weddings.

Fort Walton Beach, Fl

• Managed food and beverage operations, strategic sales and marketing initiatives, a $1M budget, P&L reporting, and market analysis.• Oversaw procurement, production, and presentation of all hospitality services.• Directed recruitment and professional development of the management team and hourly associates.• Planned and executed fundraising events in support of local charitable organizations.• Implemented and managed Aramark programs in compliance with standard operating procedures.• Analyzed competitors, industry trends, e-commerce opportunities, and consumer traits in an effort to elevate business.Accomplishments:• Developed revenue enhancing initiatives with innovative marketing strategies, increasing top line sales by more than $260K.ARAMARK, Tampa, FL & Radnor, PA 2003-2006Bench General Manager / Food Service Director• Specialized in new account openings and client relations at the Tampa Convention Center.• Directed Food Service operations at the Archdiocese of Philadelphia.

Montpelier, Vt

•Determined appropriate candidates via the structured admissions process of NECI culinary and hospitality programs.•Managed regional information sessions to promote the expansion of the food and beverage industry target market.•Maintained a 65% travel and 35% home office schedule demanding independent motivation to surpass business objectives. •Developed and cultivated alumni relationships to support recruitment in northern New England.•Provided support for on-campus tours, orientations and open house events.

Radnor, Pa

•Managed $3.5 million of a $9.5 million account, representing 31 schools across six counties while supervising a team of 31 managers and 300 employees.•Implemented a new marketing concept in six high school locations; 10% overall sales increase yielded after six months. •Supported general manager in gaining new business and assisting in the development and on-site management of openings.