 Conducts vulnerability assessments on network systems to uncover critical security gaps and recommends solutions to increase cybersecurity resilience. Plans, organizes, and conducts internal audit projects in alignment with the annual plan or as requested by management or the Audit Committee. Prepares detailed audit reports and presents findings to management to improve the understanding of key risks and control weaknesses. Collaborates with IT, legal, and accounting departments to design and implement remediation plans, to reduce identified risks.  Develops internal audit methodologies and contribute to the annual internal audit plan. Conducts activities related to the company's assessment of Internal Controls Over Financial Reporting (ICFR), and ITAF, including IT process walkthroughs, testing, and summarization of results to support Sarbanes Oxley (SOX) program. Ensures documentation supporting audit testing is sufficient, competent, and relevant to support conclusions. Prepares high-quality internal audit workpapers and reports to accurately reflect audit work performed. Identifies and monitors internal control gaps or outstanding issues within IT procedures, processes, or systems, ensuring appropriate remedial action. Collaborates with process and control owners and external audit personnel throughout the audit lifecycle. Educates and advises process and control owners on internal control requirements and promotes awareness of internal audit within the organization. Works with internal audit leadership to identify current and emerging risks facing the organization. Assist in departmental projects, strategic initiatives, and investigations as needed. Creates dashboards from analyzed data using Tableau to gain insights on trends, outliers and anomalies to better understand client’s risks.

 Served as the key liaison between business units and IT, translating business requirements into technical specifications for a successful CRM upgrade, boosting lead response time by 20%. Led requirements gathering and user story documentation for a multi-department digital transformation initiative, reducing project delivery time by 10%. Analyzed inventory data and implemented reorder recommendations that reduced stockouts by 25% and cut carrying costs by $100K annually. Performed root-cause analysis of high-priority issues in customer service workflows, resulting in a 20% decrease in average resolution time. Authored business requirements document for software applications, led requirements elicitation sessions, solution assessment and validation, use cases and functionality mock-ups. Interviewed business clients to analyze their business requirements and recommend design improvements to their business processes and operational procedures Conducted root-cause analysis and presented actionable insights that reduced operational bottlenecks, improving workflow productivity by 30%. Developed dashboards in Tableau for executive reporting, enhancing real-time visibility into KPIs and driving strategic decision-making. Assisted in the redesign of business processes across two departments, leading to a 20% increase in efficiency and a reduction of operational costs by $150K. Participated in the creation of user-friendly documentation and training materials, boosting adoption rates by 30% post-implementation of a new ERP system.

 Assisted in preparing 500+ tax returns per tax season for individual and small business clients, achieving a 98% client retention rate. Ensured accuracy in tax calculations and filing, reducing tax return errors by 20% through a meticulous review process. Optimized deductions and identified applicable tax credits, resulting in an average 10% tax liability reduction for eligible clients. Supported clients in gathering necessary tax documents, ensuring timely and complete filing to meet all deadlines. Advised clients on potential tax-saving strategies, including retirement contributions and deductions, enhancing client satisfaction and trust. Kept updated on the latest tax regulations and IRS guidelines, ensuring all returns complied with current tax laws and requirements. Collaborated with senior tax preparers on complex cases, providing data support and researching unique tax scenarios to optimize compliance. Reviewed client financial records, W-2s, 1099s, and additional supporting documents to ensure accuracy in tax return entries. Generated tax summaries and reviewed potential deductions with clients, answering general questions and assisting in the review process. Suggested updates to client intake procedures, reducing average processing time per client by 15% and increasing overall efficiency during peak tax season. Organized and entered tax-related data for over 200 clients, verifying accuracy and completeness of financial information. Managed client files, ensuring confidentiality and adhering to data security protocols to protect sensitive client information.