Mark Goldfarb Email & Phone Number

Denver, Colorado, United States

• Lead 20+ forecasters to drive strategic, resource planning and meet service level agreements for over 100 regional markets by analyzing data and collaborating with dispatch and field partners.• Partnered with several BUs & key stakeholders to identify & prioritize 100+ ongoing gaps & critical improvements in order to meet the aggressive customer growth of 2M homes per year for Quantum Fiber.• Developed strong relationships with field directors to discuss long-term resource challenges with respect to seasonality and supply and demand shifts to maintain commitments met and mean time to service metrics.

Greater Denver Area

• Collaborated with various stakeholders to develop Standard Operating Processes for the Forecasting Team before dispatch migration from SS9 to Click dispatch platform.• Collaborated with internal product manager and system admin to help drive needed system functionality for capacity planning team with ideation and monthly UAT involvement. This helped cut down manual processes by 10% per year.• Partnered with Field Ops directors to consolidate 10% of total service areas across Lumen markets, which improved commitments met and MTTI/MTTR results. Technician drive time was reduced by 15% by expanding market size to allow for efficient routing.

Greater Denver Area

• Collaborated with field and dispatch partners to implement strategic resource planning with respect to seasonality, supply/demand shifts and weather events to meet service level agreements.• Analyzed data and presented daily to help drive strategic decisions and long-term planning for over 15 western regional markets including Seattle and Portland.

Denver, Co

• Collaborated with field and dispatch partners to implement strategic resource planning with respect to seasonality, supply/demand shifts and weather events to meet service level agreements.• Analyzed data and presented daily to help drive strategic decisions and long-term planning for over 15 western regional markets including Seattle and Portland.

Boulder, Co

Taught principles of microeconomics in a class up to 200 studentsEvaluated performance based on exams, homework, and recitationsKept high expectations to ensure positive learning environmentFlexible office hours based on student needsEffective time management to be sure own studies were also focused

Boulder, Co

Led recitations to familiarize students with topics from lectureIn some recitations, evaluated participation and active learning based on quizzes and attendanceFlexible office hours based on student needsEffective time management to be sure own studies were also focused

Tempe, Az

Finalized transactions with communication from sales floorHandled returns and customer complaints to ensure customer satisfactionOrganized business office and store as need beClosed transaction systems at end of day

Tempe, Az

Handcrafted espresso beveragesCompleted orders and transactions for customersMaintained store had full stock of merchandise and coffee accessoriesEnsured cleanliness throughout the store to maintain health and safety standards

Master'S Degree, Economics

Bachelor'S Degree, Economics And Mathematics

Activities and Societies: Barrett, The Honors College; Computational Sciences Training for Undergraduates in the Mathematical Sciences