Golda Ghelman Email & Phone Number

Florida, United States

Fort Lauderdale, Florida

• Manage a portfolio of clientele that brought in over $23,000,000 in 2022 revenue.• Engage established consignors and evaluate their portfolio of high value products.• Consistently provide customer relation management and assist in the transition of new consignors to the RealReal customer base. This leads to a higher rate of return for the customers’ products as well as a higher AUR (Average Unit Retail). • Currently responsible for a customer base of over 1,100 clientele in South Florida.• Achieved 120% rolling average for monthly quotas for 2020 and 2021 including a 133% average for December 2021 with an average of 45 new accounts per month.• Salesforce CRM Power User and assistant to entire team including leadership. • Mentor to new hires. Refer new clientele to account specialists. Peer mentor to 5+ employees and improved performance in three employees by over 100%. • Expert assessor in the following brands, included but not limited to in regard to product lines and features; Chanel, Chanel, Hermès, Louis Vuitton, Gucci, Christian Dior, Rolex, Audemars Piguet, off white c/o Virgil Abolof, Tom Ford, Celine, Moncler,Golden Goose• Responsible for over 800 new accounts added to TheRealReal clientele base within the first 30 months of employment.

33304

Caracas Area, Venezuela

• Primary point-person with all international business contacts, & established the screening, fielding & prioritizing system of inbound inquiries & communications.• Largest wholesaler and distributor of Marble and Granite in South America• Instrumental in creation of innovative marketing & sales strategies, significantly increasing the firm’s bottom line by 18%.• Acquired and implemented an inventory database that held all relevant information regarding materials on hand, such as location of origin, quality of material, color, quantity available and location of warehouse in which it is being housed.

Greater New York City Area

• Participated in a six-month training course at company headquarters located Tel-Aviv, Israel, purpose of training was to learn the functions of the online derivative structuring platform as well as market derivatives in order to aid subscribers with any usage related inquiries or requests. • Selected to be the sole “LatAm” specialist, working in conjunction with six sales managers who covered the region; duties included monthly trips to Brazil and Mexico to ensure clients using the platform were satisfied with the product as well as training users on new features added to their dashboards.• On-site training produced higher customer satisfaction and increased revenue and productivity through higher retention rates of current subscribers and increased subscriptions for new users.• Due to high retention and usage of platform within LatAm, which includes the Latin American region as well as Latin American trading desks based in the, additional territories were added to docket to include Canada, and the Northeast and Midwest region.

Master'S Degree, Business Administration, Management And Operations, 3.9

Bachelor'S Degree, Journalism