Osprey are specialists in all aspects of façade remediation and replacement systems with full engineering, design and installation. An industry leader since 1989, specialising in all aspects of façade refurbishment, including the replacement of glazing and curtain wall, cladding panels, EPS render, combustible insulations, brick and terracotta and timber cladding and decks. Operating under CDM and often as the principal contractor, Osprey have a long-established reputation for the effective co-ordination and management of suppliers, whilst resolving technical and installation issues on time and to budget. Many of our projects are highly complex and are often completed whilst buildings are occupied with minimal disruption. My job role and responsibilities are varied, including:• Organisational co-ordination and management • Quality and compliance management • Internal auditing and assessments • Establishing proficient processes and procedures • Reviewing protocols and introducing business improvements • Tender preparations and submissions• Collaboration on innovative marketing collateral and business branding via market research• HR function – devising policies, job descriptions and employment contracts • Supply chain engagement, liaison and relationship management

• Business administration and management • Supply chain liaison and collaboration • Implementing changes to working practices • Building organisational consistency and capability • Undertaking research, analysis and making recommendations • Reviewing policies and continuous professional development

Translation and Interpretation Services: • Hungarian to English, English to Hungarian• Slovakian to English, English to Slovakian• Czech to English, English to CzechSpecialties:• Project Management• Supplier and Product Sourcing• Dedicated Event Management• Stakeholder Engagement• Supplier Pitch and Account Management• Business Training Needs Analysis to identify Skills Gaps• Workforce Development Solutions• Recruitment Services• Market Research• Proof Reading for Grammar and Punctuation Accuracies• Trade Show, Launch Event and Consumer Show Representation• Employment and Apprenticeship Search • CV, Profile and Cover Letter Writing Support• Interviewing Skills and Techniques• General Advice and Support to individuals for whom English is a second language• Virtual PA - appointment scheduling, travel arrangements, email account managementCore Skills and Abilities: • Exceptional relationship management and confidence to liaise at all levels• Well organised with strong time and workflow management• Strong organisational management and business planning• Information and data analysis, problem solving and prioritisation capabilities• Strong attention to detail and dedication to excellence• Ability to stay calm and efficient under pressure• Strong team player capabilities with flexibility and patience• Proven leadership and management ability • Ability to exercise influence with the help of my personal characteristics and leading by example• Operational efficiency and ability to work autonomously• Ability to improve productivity and motivate others to meet targets• Successful coaching and mentoring of apprentices and new starters• Presentation, networking skills and contract negotiation skills• Commercial awareness and deep understanding of the educational marketplace• Successful key account and partnership management• Ability to maintain high quality standards and customer satisfaction• IT proficiency in Outlook & MS Office

• Business Lead responsible for maximising income and impact from partnerships with companies, organisations and individuals, and on-boarding and nurturing new Partners secured• Developing new business opportunities and research into potential new corporate and brand partners• Driving new business and new corporate partnerships across the business, in line with our strategy and organisational priorities• Leading on sales pitches, negotiations and direct approaches for new corporate partners• Market Analysis in order to build and manage a robust pipeline to secure new mutually beneficial, multi-year partnerships that meet financial targets and support our vision and priority areas• Leading the Business Development team and providing management support to direct reports and staff within the Sales & Marketing Department ensuring that clear performance objectives and KPIs including income and new business targets are in place and worked towards• To be accountable for a fixed income amount of new business annually• Working cohesively with the Business Development and Key Account Management Team to ensure there is a smooth transition of new corporate relationships across the wider team• To represent the company at key business networking events and exhibitions, and within key business forums to strengthen and build links with local employers and other organisations• Supporting the Group Director of Sales, Commercial, Marketing and Public Affairs to develop and deliver a robust new brand partnership strategy that focuses on securing new multi-year key relationships with commercial partners• To proactively work with the Finance and Legal teams to ensure that all new corporate partnerships have a strong contractual framework in place• To uphold all agreed partnership contracts and rigorously observe ethical codes

Working with businesses in the South East to provide training solutions including Apprenticeships, workbased and professional qualifications as well as bespoke training programmes.

Apprenticeship CoordinatorRecruitment and support provided to Apprentices and Employers within all sectors• Responsibility for recruiting learners onto Apprenticeship programmes• Provided Information, Advice and Guidance as well as interviewing potential applicants• Regularly reviewed individual learner progress by visiting their workplaces• Account managed key customers• Carried out Health & Safety appraisals in line with health and safety regulations• Monitored and dealt with absences• Maintained excellent levels of customer service

• Responsibility for all international markets - liaising with educational agents, British Council staff, Embassy and Ministry representatives• Direct operational and strategic input to the recruitment team’s activities• Responsibility for developing the College’s international brand• Led successful recruitment missions several times to China and Hong Kong, Brazil and Colombia• Organised promotional and marketing events (conferences and educational missions)• Created innovative and defined marketing campaigns• Delivered presentations to groups of students and external contacts• Produced regular management reports on applications and enquiries• Demonstrated procedures and provided orientation programs to new students including co-curricular activities• Insured the highest quality of customer care from enquiry through to enrolment

• Led numerous campaigns and year-round activities• Developed, planned and promoted a social programme complementing the overall educational experience of students• Performance managed and coordinated a team of Event Assistants - assigning them tasks and motivating them to meet deadlines• Full responsibility for arranging and supervising numerous educational trips abroad

• Responsibility for enquiry-handling and communications services by phone, email and in person• Advised potential students on appropriate college courses • Arranged student interviews with appropriate course tutors• Established and maintained efficient systems for filing and recording student information• Developed database and tracking systems for student applications• Prepared and sent out offer letters to applicants• Assisted the Head of Department with all projects and administration as required• Maintained excellent levels of customer service