• Curated customized travel packages based off customers’ preferences.• Responded promptly to customers’ inquiries via various channels, improving communication efficiency.• Established enduring client relationships, understanding preferences and requirements.• Led email marketing campaigns through Mailchimp, monitoring analytics for strategic sales improvements.• Recorded client communications and tracked progress on the CRM software (Travel CEO).•Cross-sold and up-sold travel packages, driving revenue growth.• Sourced new partnerships with DMCs, airline companies, and tour operators in other destinations to get the best dealsfor customers.• Led a team of 5 on a task titled 'Customer Retention'

•Assisted customers with billing issues, using self-service tools, and troubleshooting service concerns.•Met customer needs by handling telephone, email, and chat requests with the utmost professionalism.•Helped improve processes and products by relaying customer feedback.•Followed up with customers to offer additional support and check resolution satisfaction.•Met face-to-face with customers to handle escalated issues.•Avoided revenue losses by diligently attending to customers’ needs and complaints.• Updated customer communication and issues’ progress on the CRM tool (Freshdesk and Hodu CC)

• Mentored and guided employees to foster proper completion of assigned duties. • Built strong relationships with customers through positive attitude and attentive response. • Worked with customer service to handle escalated customer issues. • Developed process improvements and offered actionable solutions to correct recurring issues.

• Liaised with customers with respect to repayment of loans on a daily basis. • Attended to customers' requests and complaints via texts, calls and emails daily.

• Developed and implemented lesson plans for Mathematics, Biology, Physics, and Basic Science courses in accordance with curriculum standards.• Delivered engaging and interactive classroom instruction to students at high school level to facilitate understanding of complex scientific concepts.• Collaborated with colleagues and participated in professional development activities to stay abreast of best practices in science education and instructional methodologies.

• Identified and networked with potential clients.• Developed professional relationships with approximately 40 new and existing clients monthly.• Grossed approximately 27 new sales contracts collectively averaging 7.5 million naira; the highest of all sales officers in the establishment in the month of July 2020.• Professionally handled clients’ questions and queries with little or no interference from top executives

• Actively participated in electrical resistivity surveys, especially Induced Polarization and Self-Potential methods.• Collected water and soil samples to test for water pH and level of pollution.• Studied and analyzed cores and ditch cuttings to analyze localized minerals such as limestone and kaolin.• Mapped out water depths and flow, and surrounding subsurface geologic structures in certified locations within Kwara State.

• Utilized Stratabug software and Excel suite for data extraction, production, and analyses, especially for biostratigraphic data representation which I used for sequence stratigraphic interpretation.• Interpreted, correlated, and performed petrophysical analyses on well logs with the assistance of professional laboratory geologists.• Collected and sampled cores and ditch cuttings to identify and interpret depositional features.• Carried out detailed well-log sequence stratigraphy analyses utilizing high-resolution biostratigraphy mainly within the Niger Delta and Dahomey Basin• Prepared microfossil slides for biostratigraphic analyses, and identification of microfossils using microscopes.