As a Writer • Write keyword-rich articles for web content. Primarily works with U.S. clients and companies for SEO purposes.• Write any sort of content for any purpose for clients on a variety of topics.As an Actor• Performs for the stage, TV, film, AVPs, commercials, etc.As a Voice Talent• Provides voices for radio commercials, IVRS, etc.As an Events Specialist• Stage manager for the theatre and for music festivals and concerts.• Production Crew, events organization specialist for the theatre, concerts, events, weddings, etc.As a Business Consultant• Provides consultation services in Business Development, Marketing and Advertising, General Recruitment, Executive Search and Management Recruitment, Training and Teambuilding, and general Human Resources.

• Revitalize and re-invent the Executive Search department of the company.• Full-cycle executive search, management placement, and permanent staffing. • Solely responsible for department revenue and profit.• Maintains relationships with candidates and acts as “career advisor.”• Main point of contact for clients’ day to day service needs.• Services approximately 30-40 clients.• Tasked with Business Development for the company. Obtains new clients as well as maintains relationships with existing clients.• Develops and creates memoranda of agreement and proposals for new and existing clientele.• Represents the company in meetings with existing and new clientele, as well as, in major industry gathering such as the International Outsourcing Summit, BPA/P organized CEO Breakfast Briefings and General Assemblies.

• Source, interview, and place customer service and technical support representatives specifically for the BPO Industry.• Acts as OIC in the absence of Senior Account Manager.• Represents the company in calibration meetings with clients.• Maintains business relationships with existing clientele.• Coordination with clients regarding service needs.• Reports directly to the Senior Account Manager.

• Main point of contact for brands assigned when it comes to day-to-day servicing and needs.• Handles and manages 6 fashion and retail brands.• Coordinates with Art Directors and Copy Writers in accordance with McCann policies and processes.• Coordinates internally with other departments and externally with suppliers and vendors.• Negotiates pricing and quotations for projects.• Assists in the business development efforts for the business unit by pitching campaigns to new and existing clients.• Responsible for proper billing and facilitated collections for brands handled.• Participates in pitch presentations for new accounts or campaigns.• Able to facilitate the billing and collection of overdue accounts dating back to the year 2006.• Involved in the production of several bi- and tri-media campaigns.• Also involved in the production of minor campaigns and print ads for brands handled.• Reports directly to Group Account Director.

• Primary liaison between Agency and Third-Party Production Houses for the production of Radio and TV Commercials.• Essentially coordinated the production of all TV and Radio Commercials produced by McCann-Erickson and Harrison Communications during the time the position was held.• Holds briefings and other pre-production meetings with Agency and Third-Party Production Houses.• Maintains relationships with suppliers and other vendors.• Calls for bidding for the production of Radio and TV Commercials.• May be asked to advise on the suitability of certain directors and production houses for certain types of commercials depending on desired outcome and budget.• Negotiates and facilitates quotations and timetables for projects and productions.• Groomed to head the department before its dissolution.• Reports directly to Broadcast Director.

• Solely responsible for the maintenance and monitoring of the communication skills of an automotive insurance account.• Monitors agents and provides coaching and feedback based on communication skills for the purpose of improving customer satisfaction metrics.• Creates reports and presentations to show status of the account’s communication skills.• Monitors and coaches approximately 150 FTEs.• Creates and facilitates communication coaching labs and workshops for agents.• Creates job aids and handouts for agents.• Coordinates with Operations to determine the communication needs of the accounts and comes up with solutions to address the problems.• Tasked to maintain and improve the quality of communication skills and of customer satisfaction surveys.• Reports directly to Communication Coach Supervisor.

• Receives and handles calls from customers.• Supports technical concerns specifically with regards to their DSL connections and service.• Transfers or connects customers to other departments if their concerns are not related to their DSL connections.• Ensures that customers are satisfied with their service.• Consistently receives customer commendations and Power of One cards for customer service and teamwork. • Passed the LTI exam during Communication and Culture Training.• Reports directly to Team Leader.