Elevated Security Posture: Led Project Cerebrus, hardening server systems and domain controllers to enhance security.Streamlined Account Management: Conducted account audits and cleanup, improving efficiency and access control.Unified Communication Platform: Migrated and consolidated email systems to Office 365, streamlining communication and collaboration.

Elevated security posture for a financial payments SaaS organization, transforming email protection with the Mimecast gateway to reduce phishing and malware risks.Achieved PCI and FIPS 2 Level 3 compliance through successful Fortanix Data Security Platform implementation, ensuring robust data encryption and protection.Automated security operations with PowerShell scripting in the Venafi certificate management platform, streamlining workflows and enhancing compliance.Championed security awareness, training teams on cloud security and tool usage, empowering a proactive security culture.Implemented and managed DMARC across multiple domains using Dmarcian, securing email reputation and preventing spoofing.Collaborated with security, compliance, and legal teams to ensure successful passage of PCI audits.

Assisted with datacenter migration to Azure, optimizing cloud operations and resource management.Architected and implemented the full Microsoft 365 stack (Exchange Online, SharePoint Online, OneDrive, Teams, etc.), facilitating seamless collaboration and data governance.Provided L3 support for critical Microsoft and file transfer services, ensuring uptime and meeting business needs.Served as the subject matter expert for MoveIT Transfer and Automation, administering the file transfer solution, creating workflows, and ensuring high availability with NeverFail HA/DR configurations.Managed cloud-based SFTP and MoveIT Automation, optimizing secure file transfers while meeting PCI compliance for a SaaS product.Spearheaded security initiatives, deploying DLP, Azure SSO/Identity Protection, Advanced Threat Detection, and multi-factor authentication to bolster cybersecurity.Executed complex migrations (Exchange 2007 to Office 365) and tenant consolidations, streamlining operations within a multi-domain environment.Designed Intune compliance policies to support a BYOD environment.Developed SharePoint workflows, Power BI dashboards, and customized CRM integrations to enhance business processes and data insights.Championed email security through DMARC and DKIM implementation, proactively protecting corporate domains.

Served as a multi-site SaaS platform Systems Administrator, specializing in Microsoft Office 365 administration (strong Exchange and SharePoint expertise).Managed local operations including desktop/mobile endpoint support and core network infrastructure.Contributed to cross-site operational policy management strategy and technical implementation for a streamlined corporate infrastructure.Championed cloud-based infrastructure projects with a keen focus on industry compliance.Spearheaded DLP and document lifecycle strategies in the Office 365 environment, collaborating with the legal department for effective implementation.Migrated Exchange, implemented P0 retention/hold policies, and facilitated eDiscovery processes.Led SharePoint migration initiatives (SharePoint 2007 to 2013 Online, file server to SharePoint), employing Metalogix Migration Toolset and Sharegate.Excelled as the internal SharePoint SME, providing comprehensive training, building departmental workflows, and guiding overall corporate governance strategy within SharePoint Online.

Served as a technical consultant for diverse SMB clients, providing expertise in SBS, Exchange, and virtualized environments.Performed comprehensive system administration, network diagnosis, and troubleshooting to ensure optimal infrastructure performance.Leveraged BackupExec experience for reliable data protection and recovery solutions.Successfully migrated clients to Office 365, enabling seamless cloud-based collaboration.Delivered expert support for Windows 7, Office 2010/365, and Lync environments, maximizing user productivity.Provided specialized LOB application support across financial, healthcare, real estate, and insurance sectors (Accpac, SAP, Sage, EMR, Clinic Controller, QuickBooks, etc.).Generated detailed infrastructure quotes and statements of work, supporting effective project delivery and client acquisition.

Hardware Support Technician: Provided printer repair and desktop/laptop migration services.

Provided first-line IT support to company staff, resolving technical issues and escalating complex cases to ensure timely solutions.Meticulously documented client interactions in a ticketing system, streamlining issue tracking and resolution.Supported critical business applications facilitating medical equipment sales, ensuring operational efficiency.

Provided first-line IT support to university faculty, diagnosing and resolving network, hardware, software, and printer issues.Meticulously documented client interactions in a ticketing system, escalating complex issues to ensure timely resolution.Delivered excellent customer service through phone-based troubleshooting and problem-solving for faculty.

Breast Cancer Research Assistant: Leveraged bioinformatics techniques, immunohistochemistry, and database software to investigate breast cancer mechanisms.Prepared tissue samples for analysis using microtomes and tissue microarray techniques.Compiled and analyzed research data, ensuring accuracy and contributing to scientific insights.

Provided technical support to students, diagnosing and resolving hardware and software issues.Troubleshot software and network problems remotely, offering effective phone-based solutions.Managed user accounts, ensuring security and accessibility through login resets and restorations.Documented client information meticulously within a ticketing system to optimize support workflows.Collaborated with the team to update network policies, improving efficiency and security.Prioritized customer satisfaction through clear communication and timely issue resolution.

Research Assistant: Digitized archives and managed data entry using SPSS and Microsoft Office, supporting research initiatives.