𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭- Led the construction of approximately 10 end-to-end database solutions, including a sophisticated system to oversee deployment status of electric scooters across 50 U.S. cities- Implemented automation to provide real-time city-specific updates, ensuring operational efficiency and accountability𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧- Streamlined inventory management by collaborating with Operations and Engineering teams to design an equipment inventory database tracking scooters, tires, and repair tools across all cities of operation𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐃𝐚𝐭𝐚 𝐈𝐧𝐭𝐞𝐠𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬- Engineered a robust database to manage government Request for Proposals (RFPs) by analyzing complex data sets to make product decisions, connecting seamlessly with the billing team for payment tracking𝐆𝐮𝐢𝐝𝐞 𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐄𝐧𝐭𝐞𝐫𝐩𝐫𝐢𝐬𝐞 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐓𝐞𝐚𝐦𝐬- Overhauled an existing third-party Customer Relationship Management (CRM) system, adapting for unique city needs- Trained sales teams on optimal CRM use and devised simplified version requiring no technical background for end-users𝐆𝐥𝐨𝐛𝐚𝐥 𝐃𝐞𝐩𝐥𝐨𝐲𝐦𝐞𝐧𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐚𝐧𝐝 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠- Pioneered Bolt University, a training platform for internal stakeholders to deploy and support scooters- Successfully negotiated an exclusive partnership deal with the Tokyo 2020 Summer Olympics in Japan𝐀𝐝𝐚𝐩𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩- During a significant downsizing, assumed roles of CFO, COO, and managed all communications, including acting as a central point of contact for legal teams- Played a pivotal role transitioning to a partner business model post-downsizing, resulting in successful integration and re-launch

𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲, 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐋𝐚𝐮𝐧𝐜𝐡- Spearheaded the development and launch of uShare.to - an integrated communication software tailored to teams' secure project management, document management, calendar, and video conferencing needs - Defined and executed a comprehensive product strategy that resulted in significant market growth and expansion, managing the entire product lifecycle while mentoring and developing a high-performing product team, fostering a culture of inclusion and collaboration- Utilized technical background to effectively communicate with engineering teams and translate vision into actionable solutions𝐂𝐫𝐨𝐬𝐬-𝐅𝐮𝐧𝐜𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭-Led a diverse team in the development of innovative solutions for global private and public companies, fostering collaboration between product, engineering, and design teams- Maintained client-centric approach, prioritizing individualized solutions, earning clients’ trust and continued partnership𝐌𝐚𝐫𝐤𝐞𝐭 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬, 𝐃𝐚𝐭𝐚-𝐃𝐫𝐢𝐯𝐞𝐧 𝐃𝐞𝐜𝐢𝐬𝐢𝐨𝐧-𝐌𝐚𝐤𝐢𝐧𝐠, 𝐚𝐧𝐝 𝐌𝐚𝐫𝐤𝐞𝐭 𝐄𝐱𝐩𝐚𝐧𝐬𝐢𝐨𝐧- Conducted thorough market analysis and leveraged sophisticated data sets to drive product decisions- Strategically introduced product as a connected software solution, successfully growing it into a standalone software by driving sales, partnerships, and client relationships𝐆𝐥𝐨𝐛𝐚𝐥 𝐌𝐚𝐫𝐤𝐞𝐭 𝐏𝐞𝐧𝐞𝐭𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭- Successfully expanded the Company's presence in North America and Asia via strategic partnerships and business development initiatives𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫-𝐂𝐞𝐧𝐭𝐫𝐢𝐜 𝐀𝐩𝐩𝐫𝐨𝐚𝐜𝐡 𝐚𝐧𝐝 𝐔𝐬𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭- Championed a customer-centric approach, collecting user feedback and rapidly integrating it into the product development process

Lead the planning and execution of opening new locations for the Metropolitan Ballet.Develop and oversee the strategic vision for expanding the organization's footprint.Build and maintain relationships with key stakeholders, including donors, sponsors, and community partners.Ensure all activities comply with organizational policies and regulatory requirements.Provide regular updates to the board and other stakeholders on progress and challenges.

Strategic Leadership and Team Management- Led and managed the professional services, marketing, and sales teams, orchestrating their collaboration to drive product growth and client acquisitionClient Acquisition Strategy and Market Expansion- Strategically acquired government contracts and clients from HyperOffice, positioning HyperOffice as the migration solution for software discontinuation. Successfully targeted government entities through email marketing campaigns, list purchases, and the creation of a solution-focused white paperDevelopment Collaboration and Migration Tools- Collaborated closely with HyperOffice development to enhance software capabilities. Pioneered the development of specialized migration tools, ensuring seamless transition for clients migrating to HyperOfficeKey Account Migration and Onboarding- Oversaw the migration, onboarding, and ongoing support for key accounts, including high-profile clients like NASA. Brought over hundreds of thousands of users, achieving 99.99% uptime and mitigating downtime risks during large-scale migrationsData Security and Compliance Leadership- Championed data compliance efforts, including FedRAMP certification for government contracts- Ensured data security with SSL certificates for banking and HIPPA complianceProduct Testing and User-Centric Optimization- Spearheaded comprehensive A/B testing for every tool version, leveraging your user understanding to ensure optimal performance and user experiencePersonalized intranet and extranet solutions for each client based on their specific needs and usage patternsStrategic Partnerships and Innovation- Collaborated with industry giants like Office Depot to customize and test integrations with point-of-sale systemsRecognition and Thought Leadership- Invited to NASA to present product capabilities

General ManagerHyperOffice Product Line

Implementing Cloud Solutions. Director of Sales and Professional Services.

Visual Basic instructor for MS certification.

Managed OC192 High Capacity Optical Network (high capacity fiber transport platform) software deployments and training.

Delivered specialized instruction in Mathematics and Science within a Gifted & Talented program, catering to high-achieving students.