Gilbert E Olivas Videa Email & Phone Number

Miami, Florida, United States

Hollywood, Florida, United States

Assist individuals and families, who would not otherwise be able to afford such services, with immigration and naturalization matters, including representation before US Citizenship and Immigration Services.

United States

The Program Coordinator oversees and manage the Citizenship Program and other immigration services and conduct administrative duties within the position.• Direct the planning, coordination, monitoring and evaluation of program services and administrative tasks.• Follow up and supervise financial movements, reports, and collection of fees.• Serves as a coach and trainer for new staff members and volunteers during the onboarding.• Guarantee students and client’s recruitment.• Caseload monitoring and guarantee case management best practices.• Prepare immigration forms following policies and procedures.• Referral of clients to partner organizations, other HUF’s departments and others.• Provide one-on-one support to clients, observation, file reviews and tracking of outcomes required by contract and grantors or founders and implement and follow policies by HUF.• Create programming on digital platforms to manage online services including classes per cycle.• Build and maintain excellent work relations with community partners. (ONA, The New Americans Campaign, Catholic Legal Services, CIMA, Broward and Miami Dade County Public Libraries, USCIS, CBP, Supervisor of Elections office and others.)• Data management and generation of reports of the USCIS Federal Grant per trimester.• Development of strategies, protocols, and policies in addition to systems for the services provided. Among others.

Hollywood, Florida, United States

Supported planning and coordination of Citizenship Program and associated activities.Assisted Program Director with planning and coordinating day-to-day and special programactivities.Served over 1500 clients per year and gathered information, entered details into computertracking spreadsheets, documents and databases.Managed both digital and physical filing systems and retrieved documents as required.Improved success of program by making proactive adjustments to operations.Educated each staff member on program procedures and operational structures.Drafted agendas, recorded minutes and created documents for meetings.Reviewed and strengthened program operations with continuous assessment of operationalplans and strategies.Maintained budgets and estimates and documented services and collection of fees to mitigatefinancial disparities and aid senior leadership.Delivered top-notch administrative support to office staff, promoting excellence in officeoperations.

Sunrise, Florida, United States

Addressed problems with accounting, billing and service delivery to maintain and enhanceclient satisfaction.Built and strengthened long-lasting client relationships based on accurate price quotes andcustomer-centric terms.Secured high-value accounts through consultative selling, effective customer solutions andpromoting compelling business opportunities.Contributed to annual revenue goals by selling new services and developing new accounts.Managed over 50 accounts per day and assure retention.Analyzed account details such as usage, sales data and client comments to enhanceunderstanding of effectiveness and client needs.Educated clients on new products and services and updated account information to maintainhigh standards of client service.

Fort Lauderdale, Florida, United States

Established positive and effective communication among unit staff and organizationleadership, reducing miscommunications and missed deadlines.Identified and resolved unauthorized, unsafe or ineffective practices.Set, enforced and optimized internal policies to maintain responsiveness to demands.Planned and resourced personnel and logistics for operations component exercises resulting inhighly trained personnel ready to act quickly in critical roles.Reviewed shift reports to understand current numbers and trends.Collaborated with process owners to refine procedures, devise best practices and correctquality audit findings.Provided service to 5 stars hotels in Miami.

Managua, Nicaragua

Built relationships with customers and community to establish long-term business growth.Resolved problems with high-profile customers to maintain relationships and increase returncustomer base.Exceeded sales quotas and increased profitability through effective sales strategy and businessplanning. Increased sales by 15%.Coordinated staff sales meetings to discuss developmental strategy, best practices and processimprovements.Increased profits through providing excellent customer service, following establishedguidelines and auditing sales reports.Monitored sales team performance, analyzed sales data and reported information to areamanagers.Identified and resolved unauthorized, unsafe or ineffective practices.

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