Golnaz S. Email & Phone Number

• Processed over $20M in real estate and mortgage financial transactions for clients.
• Provided exceptional customer service to over 3000+ clients that lead to client retention and business referrals.
• Responsible for training over 15 new employees in policies, industry standards, procedures, and financial software.
• Scheduled and attended meetings with clients and senior management to continually build client retention for branch office.
• Completed over 5000 closings by filing essential documents to be recorded publicly while complying to regulatory standards and requirements.
• Resolved title defects, satisfied existing liens against property and principals.

Bellevue, Washington, United States

• Developed and implemented customer service protocols that increased guest survey arrival satisfaction by 16 percent.
• Trained over 20 new hires on hotel procedures, policies, customer service standards, and business software.
• Collaborated with numerous departments to ensure customer experience and satisfaction were exceeded.
• Helped to create operating procedures to ensure daily cash transactions were accurate.
• Responsible for the daily scheduling of a team of 20 employees.
• Oversaw guest room upgrade program which generated over $10k per month in revenue.

Göreme, Nevşehir, Turkey

Bachelor'S Degree, Business Administration And Management, General

Business, Management, Marketing, And Related Support Services

Education record