Jonathan Merrill Email & Phone Number

Dallas, Texas, Us

• Strategic IT Leadership: Develop and execute IT strategies that align with the organization's overall objectives, overseeing technology implementations that drive efficiency and competitive advantage. 95% complete year one. 100% completed year two.• International Infrastructure: Manage and optimize all IT infrastructure in the US and India, including servers, storage systems, networks, and virtualization environments to ensure high availability and performance. Eliminated 360k of data center spend year two.• Team Management: Direct and develop the IT team, fostering a culture of high performance and continuous improvement. Establish clear team goals and KPIs that align with the organization's IT strategy. SLA targets reached by year two.• Budget and Resource Allocation: Manage the IT budget effectively, ensuring optimal allocation of resources to projects and operations that yield the best ROI. $3M budget year one. $2.25M budget year two.• Security and Compliance: Implement comprehensive IT security policies and procedures to safeguard company data and IT assets. Ensure compliance with relevant laws and regulations. Managed SOC2 audit and controls. Obtained ISO 27001 certification at year 3.• Vendor Management: Negotiate with technology vendors and service providers to secure software, hardware, and consulting services that meet the company's needs at favorable terms. Significant cleanup reducing overhead.• Innovation and Improvement: Stay abreast of new technology trends and IT best practices, incorporating innovative solutions into the IT framework to enhance business operations. • Stakeholder Engagement: Work closely with senior management and cross-functional leaders to ensure IT strategies and projects align with business needs and deliver tangible results.

Dallas, Texas, Us

• Strategic IT Leadership: Develop and execute IT strategies that align with the organization's overall objectives, overseeing technology implementations that drive efficiency and competitive advantage.• Physical and Virtual Infrastructure: Manage and optimize IT infrastructure, including Microsoft and Lenovo servers, NetApp storage systems, Fortinet and Cisco networks, and VMware virtualization environments to ensure high availability and performance..• Team Management: Direct and develop the IT team, fostering a culture of high performance and continuous improvement. Establish clear team goals and KPIs that align with the organization's IT strategy.• Budget and Resource Allocation: Manage the IT budget effectively, ensuring optimal allocation of resources to projects and operations that yield the best ROI. $3M budget year one.• Security and Compliance: Implement comprehensive IT security policies and procedures to safeguard company data and IT assets. Ensure compliance with relevant laws and regulations.• Vendor Management: Negotiate with technology vendors and service providers to secure software, hardware, and consulting services that meet the company's needs at favorable terms.• Innovation and Improvement: Stay abreast of new technology trends and IT best practices, incorporating innovative solutions into the IT framework to enhance business operations. • Stakeholder Engagement: Work closely with senior management and cross-functional leaders to ensure IT strategies and projects align with business needs and deliver tangible results.

Coppell, Tx, Us

Responsible for determining current and future enterprise infrastructure needs by working with senior leaders, determining business objectives and technology requirements, and overseeing information systems and security. Reporting to CIO.• Rebuilt the Information Technology Operation: Rip and replace infrastructure, rebuild the Microsoft stack, support application development and print operations. o Oversaw $1M in technology projects. Established operational KPIs. Within the first six months, significant technology cleanup and implemented processes to stabilize the infrastructure. o Completed 100% of CIO’s strategic plan in the first 12 months.• Build an Information Security program: Hired security personnel, implemented security policies and technology with heavy focus on risk identification and ISO 27001. Developed threat vulnerability assessments and analysis with application development.• Influence culture to support DevOps: Implemented SonarQube, least privilege, deprecating legacy environments, promoting zero-trust, leveraging automation using Azure DevOps.

Dallas, Tx, Us

• Tasked with Developing Systems Engineering Operations Team: Led team at Viawest Datacenters located in Denver, Colorado and Richardson, Texas. Manage $1M resource budget, 1400 total servers under support• Support Systems Engineering Projects Team: Support teams with overdue or failing IT projects.o Projects: Outsource L1/L2 server support functions to CompuCom, System Center deployment for patch management, enterprise password archive deployment using Password State, and Entrust two-form factor authentication for remote access to the enterprise network. $1M project budgets. All on time, under or at budget. Reduced support incidents related to patching, printing, and passwords, by 75%.o ServiceNow internal champion on a multitude of successful initiatives. Significant end user satisfaction growth, rebuilding trust between information technology and the business.

• Build Information Technology Managed Services: Led team to oversee corporate office, two full medical surgery hospitals, three large surgery centers, and two ambulatory surgical centers. Joint technology budget oversight of $20M. Numerous Six Sigma projects, resulting in $150k+ efficiency and savings.• Performed Information Security Incident Response: Two breaches detected and handled by leadership team. Worked with Office of Civil Rights (OCR), performed audits, worked with leadership to close gaps.• Drove Technology Strategy Initiatives: Integral leader on multiple capital revenue projects.o Design, engineer, and implement information technology for Texas Health Rockwall Emergency Services Clinic. $1M technology budget. Project completed on-time and under budget.o Design, engineer, and implement information technology for new construction project Presbyterian Hospital of Flower Mound. $5M technology budget. Project was completed 60d late due to weather, but under budget. Achieved LEEDS certification, multiple HL7 integration projects with Siemens, GE, and Fuji.o Acquisition of Texas Health Ambulatory Surgical Center at Denton, Texas to Texas Health Resources. $500k technology budget, including a refresh for 10+ year old equipment. On time and under budget.o Acquisition of Greater Baton Rouge Surgical Hospital, Baton Rouge, Louisiana from national managed healthcare service provider, United Surgical Partners International (USPI). $10k budget.o Design, engineer, and implement information technology for the new construction project Presbyterian Hospital of Rockwall. $3M technology infrastructure budget. Lead all health information system technology integration for all hospital’s clinical systems.o Build information technology team for Harris Methodist Southlake Surgical Center and Presbyterian Plano Surgical Center. Hired staff, bring technology under managed services. No budget. Operational in 90d.

Bachelor Of Business Administration (Bba)

Completed Coursework Towards Bachelor Of Science, Information Technology Degree

Police Sciences Coursework