Senior Product Manager, responsável pela tribo do Aplicativo Creditas.

Foco em engajamento B2C, atuando no programa de rewards do Zé Delivery, Zé Compensa.

Focus on B2C engagement, working on the Zé Delivery rewards program, Zé Compensa.

Focus on engagement and B2B experience through digital products created for Zé Delivery partners during Onboarding, Profile and Communication journey.

B2C digital product manager at MRV&CO with a focus on strategic co-creation. Main interface between the consultancy and clients, being responsible for day-to-day communication, facilitating meetings, managing stakeholders-partners and monitoring the team in the execution of the end-to-end product development.

Leader of the Product Managers team, I acted as a direct manager, overseeing prioritization decisions and the techniques applied in the process of building digital products and services, from the long-term vision to the day-to-day execution.Digital Products:- Monitoring and collaboration with the management of the company's product portfolio, ensuring consistency and alignment with the business.- Proposition and guarantee of the definition process and the use of best practices and methodologies to be used in the management of Discovery products and processes.- Guidance of the product team to create opportunities for expansion of products and services.- Evangelization of the other Tribes on the product culture, training and aligning all fronts for a shared vision, generating belonging.Product team management:- Monitoring and guidance of the team to solve day-to-day problems and / or problems of greater magnitude to ensure team support.- Driving 1:1s with the team to follow up on issues related to well-being, general work issues and/or possible problems related to everyday life.- Construction and monitoring of objectives and KPIs for achieving individual OKRs together with team members for career development.- Analysis and distribution of projects among the product team to understand the need for new hires and/or allocations.

- Main point of contact between the consultancy and clients, being responsible for the day-to-day interface, meetings with clients and stakeholder management;- Definition, alignment and approval of business rules and UI/UX flows with the client, designers and tech leads;- Survey of requirements and inputs for product development, meeting customer needs.- Documentation of information for the development team, quality and customer to ensure records of features and agreed deadlines for each sprint;- Resolution of daily doubts of the team/client/stakeholders to guarantee the progress of the activities according to the pre-established requirements;- Creation of User Stories to understand and translate customer and business needs;- Backlog prioritization to ensure future mapping and functionality.

Management of Boticário International's digital accounts, serving countries such as Colombia, Dubai, Paraguay, Uruguay and the United States. Also responsible for managing the content production teams of the social networks of the O Boticário Brasil group.

Management of Tramontina's digital account. Responsible for managing strategic demands, always on, technology, special projects and investments. Analysis and preparation of briefings, presentation of projects / digital campaigns and organization / control of workflow.

Customer Service Executive, responsible for project management and digital demands (social networks, actions with influencers and campaigns). Agency-client interface and team management. Clients: Dakota Calçados, Tanara Brasil and Calçados Campesí.

Customer Service Executive, responsible for managing demands and actions (online - social networks; E-commerce - and offline - PDV, Trade Marketing). Contact point between client and agency, monitoring of digital projects, preparation of briefings and integration of teams for deliveries. Clients: Tufi Duek and Triton.

Customer service assistant, responsible for managing demands and projects (offline - Trade Marketing and B2C). Agency-client interface, preparation of briefings and team management for deliveries. Client: Ramarim.

Customer Service Assistant, responsible for managing daily demands (online: social networks and E-commerce; offline: PDV). Agency-client connection, preparation of briefings and integration of work teams for deliveries. Customers: Keds Brasil, Cartago, Grendha, Marcher and Youcom.