Kleber Gomes Email and Phone Number
I am an IT Manager with 25 years of experience in the IT market, specialized in RPA and Infrastructure support for various technologies. I have successfully managed international teams in different countries and cultures, delivering high-quality solutions and services to global clients. I have worked for leading multinational companies, such as IBM, HP, Capgemini, Unisys, and Cetelem, where I have achieved significant results, such as:• Improving KPI for Operational Decision Management and Blueworks Live team in IBM• Migrating WDG RPA Team to IBM• Restructuring the WDG/IBM RPA Support team• Building a new Audio and Video tech department• Establishing and improving financial control over IT/Telecom expenses• Transitioning and transforming local Capgemini Services in Brazil and Mexico to Global StandardsI am passionate about technology, innovation, and continuous learning. I am always looking for new challenges and opportunities to grow and contribute to the IT sector. I have a strong background in software engineering, cloud computing, network and information security, and project management. I also have excellent communication, leadership, and problem-solving skills.If you are looking for a reliable, competent, and experienced IT Manager, please feel free to contact me. I would love to hear from you and discuss how we can work together. Thank you for visiting my profile.
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Information Technology ManagerIbm Apr 2022 - PresentSão Paulo, Brazil• Responsible for managing ODM, Blueworks Live and RPA support teams• Responsible for Incident management, KPIs and SLA delivery• Responsible for IT Customer management and new business identification• Responsible for Customer relationship -
Information Technology Support ManagerWdg Automation ⏐ An Ibm Company Jul 2021 - Apr 2022• Responsible for managing a multidisciplinary RPA support team• Responsible for Incident management, KPIs and SLA delivery• Responsible for IT Customer management and new business identification• Responsible for Customer relationship• Responsible for standardization of WDG RPA support to meet IBM global model -
Information Technology Governance ManagerCapgemini Jan 2020 - Jul 2021São Paulo, BrazilResponsible for vendor relationship focusing on: > KPI and SLA review > Contracts management > Financial managementResponsible for reviewing, creating and updating the IT processesResponsible for financial auditing Responsible for Asset and Obsolescence management -
Infrastructure Cyber Security ManagerCapgemini Oct 2018 - Jan 2020São Paulo Area, BrazilResponsible for delivering Infrastructure Security services across Americas (North, South and Central). Establish and improve relationship with key users, stakeholders and identify opportunities to strengthen company's security surface without disrupting the business/production.Services included are:SOC ManagementFirewall and Proxy environmentsData Loss PreventionNetwork Access Control End Point Encryption and AntivirusSecurity Compliance
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It ManagerCapgemini Oct 2016 - Oct 2018São Paulo Area, BrazilManaging Infrastructure Operations at Capgemini, covering all offices in North, Central and South America. Handling day to day operations, escalations, major incidents and financial control for Capgemini's infrastructure.
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Delivery ManagerCapgemini May 2015 - Oct 2016São Paulo Area, Brazil• Managing abroad team to support Capgemini infrastructure in US, Canada, Mexico, Guatemala, Argentina and Brazil.• Delivering value to key users and account teams• Ensure GNOC, Field Services and Service Desk provide best in class service• Ensure GNOC, Field Services and Service Desk adhere to SLA and cost targets• Look for opportunities to provide even greater value through process, technology and people investments.• Accountable for Transition, Transformation and large Change Orders• Process (ITSM) Execution• Capacity Planning (Human), responsible for resource planning & consumption
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Infrastructure CoordinatorCapgemini Sep 2013 - May 2015São Paulo Area, BrazilTechnical and administrative coordination of:• Wintel (Microsoft Specialists and technicians) team• Network team• Information Security teamMain achievements:• Creation of a structured multi-level network team. • Documentation methodology deployment• Management of “S.W.A.T” multi-disciplinary team to deal with high crisis events and preventive environment administration.
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It Infrastructure CoordinatorHewlett-Packard Mar 2011 - Sep 2013São Paulo Area, BrazilTower CoordinatorTechnical and administrative coordination of Backup and Restore department.Main Achievements:• Integration of different teams under the same management• Deployment of a 24x7 delivery modelATL – Account Technical LeaderTechnical Coordination of Windows, Unix, Network and Storage team for CETELEM account and also responsible for customer relationship with HP technical areas, both ongoing and project.Main Achievements:• CETELEM’s datacenter migration from Recife-PE and São Paulo to HP Datacenter.• Training HP staff to support and manage CETELEM environment• Deploy of Capacity, Continuity and Availability process to CETELEM account -
It CoordinatorCetelem Bgn Jun 2005 - May 2011São Paulo Area, BrazilTechnical Coordination of a multi-skilled team that managed the physical and logical CETELEM-BGN’s Datacenter infrastructure. Third and fourth level support on Microsoft technologies such as Server Operating Systems, virtualization, firewalls and network.Main Achievements:• Planning and deployment of Hyper-V infrastructure• Planning and deployment of High Availability internet connection• Design of multi-layered firewall architecture• Planning and deployment of Exchange Server 2007 infrastructure -
System AnalystUnisys Brasil Jan 2002 - Jun 2005Responsible for supporting the network and operating systems on Unisys major bank customer as BASA and BEM. -
Support AnalystAmazon Net - Belem 2000 - 2002Coordenador de suporte técnico telefônico para Usuários de Internet
Frequently Asked Questions about Kleber Gomes
What company does Kleber Gomes work for?
Kleber Gomes works for Ibm
What is Kleber Gomes's role at the current company?
Kleber Gomes's current role is Information Technology Manager at IBM.
Who are Kleber Gomes's colleagues?
Kleber Gomes's colleagues are Péter Horváth, Ajit Joshi, Heather Lorraine, Tim Malkemus, John Musali, Charles Schaff, Ruben Cuevas Gutierrez.
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Kleber Gomes
Federal District, Brazil -
Kleber Gomes
Ribeirão Preto, Sp -
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