Manage and maintain network infrastructure. Troubleshooting, constructing, and implementing plans to ensure the company’s network continues to operate smoothly. Project management of several projects including the relocation of our company facility. Installing and configuring all switches, access points, pbx equipment, and all other network equipment from one facility to another. Manage all internal software, including Microsoft O365. Including user management and giving training on all O365 software including Teams, Excel, Word, Powerpoint, etc. Asset management for devices distributed to users. Manage user trouble tickets, using ticket prioritization to analyze importance and assigning to employees. Provide great customer service to users. Utilize strong problem-solving, critical thinking, and decision-making skills.

Manage part prioritization, utilizing data to analyze demand. Redirecting employees to ensure critical parts are repaired, tested, and put in inventory. Search for repair vendors and coordinate repairs for parts that are not repaired in-house. Conduct weekly meetings to go over productivity analytics, utilization, and perform issue processing. Provide technical support to the Field service team at customer sites to ensure systems are repaired and scanning. Perform Planned maintenance on test fixtures. Research and develop ways to increase our repair capability. Facilitate the move of repair equipment and fixtures to a new company facility. Ensure all testing equipment is calibrated and within spec to perform repairs.

Supply technical expertise in repairing, testing, performing preventative and corrective maintenance, and component level troubleshooting for GE MRI and CT host computers and servers. Improve department and repair quality by devising new applications, updating procedures, and evaluating system results with users. Study technical manuals or attend training sessions to maintain and build current knowledge of team capabilities. Facilitate the documentation and maintenance of Standard Operating Procedures. Adhere to manufacturers documentation and troubleshooting techniques. Maintain team standard of excellence by anticipating the users needs. Also, perform maintenance and diagnostics both on-site and in the field to various hospitals across the country. Provide remote technical support via email and phone for GE MRI and CT computers and computer networks.

Provide user support through analysis and problem solving, resolving hardware, software, and network issues on Mac, Windows, and Linux operating systems. Assist the Information Technology Manager in analyzing for hardware and software upgrades, building network maps, and assisting in transfer of telecommunication services.

Repair, test, perform preventative and corrective maintenance, and component level troubleshooting for GE MRI and CT host computers and servers. Also, perform maintenance and diagnostics both on-site and in the field to various hospitals across the country. Provide remote technical support via email and phone for GE MRI and CT computers and computer networks. Additionally, fulfill the duties of the Helpdesk Analyst role, providing user support through analysis and problem solving, resolving hardware, software, and network issues on Mac, Windows, and Linux operating systems.

Analyzed and maintained 15 pieces of electronic and computer equipment in a complex system ensuring it was fully operational to perform tasks at hand. Inventoried and calibrated 25 pieces of equipment resulting in 100% readiness with 0 discrepancies in 4 years. Mentored and trained 10 staff members to elevate level of knowledge within the team resulting in above average evaluation reports.