Hector Gomez Email & Phone Number

United States

Administer, enhance, and maintain multiple sales systems including Microsoft Dynamics (CRM), Salesforce (CPQ & CLM). Maintain all system documentation including training material, technical specifications, & user test scripts. Work directly with sales teams and internal operational teams to gather system requirements for enhancement requests. Manage all.

Lincolnshire, Illinois

Create, maintain and continuously improve reporting and metrics for Sourcing Operations to drive operational and financial improvements. Develop ad-hoc reporting and analysis to meet business requirements. Maintain sourcing data, anticipate and highlight data concerns to assist in analysis.

• Implement contract compliance by turning contractual commitments into reality through accurate and timely pricing, reporting, incentives, and Perfect Order settings.
• Interpret, calculate, and process monthly and quarterly customer contractual incentives
• Maintain GPO membership database
• Implement contractual pricing, specific customer settings, incentive calculations, customer and strategic reporting, and seller alignment
• Create customer & strategic standard and ad-hoc sales reports

• Performed audit planning, scoping, preparation, and follow-up activities, determined areas of risk, proofread reports, and reviewed internal & vendor audit documentation to ensure that observations and recommendations.
• Provided field sales certification program support, prepared/processed certification documents and updated the certification databases.
• Identified potential PDMA issues thru interactions with internal functional teams and elevated to Sample Compliance Management as appropriate in compliance with FDA requirements.
• Served as the Records Management Liaison (RML) for the Office of Ethics and Compliance Department; updated documents (retention schedules and filing agreements), completed records projects, and provided records.
• Updated and maintained the intranet web site for the Sample Compliance Department, including the Sample Compliance FAQ, various forms, links, and content.
• Provided compliance support and direction to the Sample Accountability organization in the creation of internal operating procedures and work processes.

• Evaluated, processed, and responded to prescriber related inquiries from the field sales force and internal departments (IT, Compliance, Sample Accountability, and Incentive Compensation).
• Identified and analyzed issues associated with Takeda’s systems and databases and collaborated with the prescription data vendor to complete data investigations.
• Updated the departmental website and created and administered user accounts.
• Updated and condensed four Excel forms used for prescriber related inquiries, into one to simplify and make them more user friendly.
• Quality controlled monthly Sales Reports for content and accuracy.

• Managed and reconciled sample inventory accounts for 250 Sales Representatives.
• Resolved issues related to completing sample disbursement forms, sample orders, and PDMA Guidelines.
• Participated in conference calls with District Managers, to provide feedback and beneficial updates to assist with day-to-day sampling routines.
• Developed user-friendly web pages with script functions that reduced the time necessary for entering data into a sample tracking application.
• Contributed to the revision of the FDA Sample/Theft Loss Report which resulted in the efficiency of reporting and a better understanding of events.
• Investigated and resolved shipment discrepancies, which reduced incidents reported to the FDA.

• Sample Discrepancy Technician:
• Investigated and resolved shipping, inventory, and invoicing errors for the Sample Management sales force.
• Resolved Level 3 case escalations from the Reconciliation Team.
• Conducted second review of all Sample Loss/Theft reports to the FDA.
• Adjusted sample shipment quantities for District Managers using an online sample allocations tool.
• Assigned administrative access, reset passwords, and change usernames for the Sample Allocations application.Level 1 Help Desk Technician:

• Database Coordinator:
• Provided technical and administrative support to a team of 10 loan auditors.
• Managed an Access database with loan audit information on residential mortgage loans.
• Produced various reports including: productivity, performance, outstanding letters, investment quality, and non-investment quality reports.
• Managed file circulation and distribution using e-mail, inter-office mail, and the FedEx website.Loan Specialist/Processor:
• Reviewed and entered data from loan documents such as tax information, mortgage insurance, appraisals, titles, flood certificates, and settlement statements using a mainframe loan servicing system.

• Updated website content including images, text, structure, and product information.
• Administered monthly e-mail marketing campaigns utilizing ClickAction E-mail Marketing Software, Photoshop, and dreamweaver.
• Ran reports and data statistics on all sales activity, web traffic, back orders, and discontinued products.
• Researched and updated product pricing, description, and shipping information using an Ecometry Inventory and Fulfillment System.
• Edited and proofread copy for the monthly catalog distribution.

• Maintained the monthly billing database and updated general ledger accounts.
• Provided customer service to clients while maintaining confidentiality
• Achieved excellence in recovering the collection of delinquent payments. Recovered at a 50% increase from the previous year.
• Assisted clients with financial assistance: including processing and approved applications.
• Provided backup to receptionist and other Finance positions.

Bachelor'S, Management Information Systems

Associates, Web Programming