- Founded a fast casual concept delivering high quality South East Asian-inspired recipes to America.- Developed brand and marketing assets from the ground up.- Engineered unique menu for efficient and consistent service of quality dishes.- Current top menu items: Crackle Popcorn Chicken, Pork Belly Sweeties, Sunny Chicken Sandwich, and Taro Chips.

- “Helping people when they are most vulnerable.”- Responsible for guiding clients with transitioning securities assets during major life events (death, divorce, change of ownership, re-registration of accounts)- Managed casebook of 60 clients/month average- Developed and presented presentation to catalyze team initiative to improve efficiency with work item request error rate; team request error rate decreased from 30% to <10% average for the quarter, achieving a top ranking for the company.

- FINRA Registered Representative (SIE, S7, S63 licensed)- Client-driven brokerage account manager

- Transitioned to another store and role during a company reorganization during COVID-19 market conditions; brought in to stabilize leadership and realign performance standards towards company forecasts (achieved positive net income 2 weeks earlier than anticipated)- Lead change initiatives in response to COVID-19 market conditions; reorganized labor strategy to reduce costs (-5%), streamlined inventory and procurement schedules to reduce COGs (-8%), and introduced new service model to maintain sales throughput while reducing overhead and maintaining a safe environment for team members and customers

- Reduced daily FOH labor needs by 7%: revised and implemented professional development programs to improve team member capability and operating proficiency, leading to an increase in overall per-person productivity- Maintain a lean supply chain and inventory through vendor, contract management, and just-in-time processes to minimize cost of goods sold (achieved 2% variance below company standard). Conduct weekly performance analysis by generating and evaluating financial projections and profit & loss statements with Excel and Compeat

- Increased total average monthly revenue by 4% by facilitating partner promotional sales events. Negotiated contracts with several independent craft beer brewery representatives and organized in-store promotional event- Raised store service delivery satisfaction rating from 83% to 90%. Implemented 4-week front-of-house training program, introducing new service delivery methods to improve service flow and efficiency, and reestablish experience quality standards

- Selected to participate in Summer Management Training Internship for summer of 2017- Took part in practical rotational curriculum in BOH and FOH operations- Developed in-depth experience with daily restaurant and hospitality service operations- Gained expertise in developing organizational culture and implementation- Obtained a strong understanding of the intricacies of team building and the ability to address the unique demands of different teams

- Oversaw Front of House operations- Led team and organizational culture development- Implemented processes and initiatives to establish service delivery procedures for new restaurant location opening and concept reveal

- Developed market analysis and product evaluation processes during startup growth phase, by customizing Salesforce-based CRM and inventory management system, to establish a unified integrated platform, enabling a highly collaborative purchasing, sales, analytics and operating environment for our teams- Generated analyses and consulted the purchasing team with the company’s largest end-of-life inventory acquisition from JBL of $2M, securing key industry relationship for the startup. Supplied sales team with insights on distribution and market opportunities to increase sales throughput via Groupon, QVC, and daily deal affiliates- Identified new-media and TV partner fulfillment sales channels which lead to a 10% increase in revenue. Supplied market feasibility analysis to help secure TV affiliate sales relationships with Extra, ET, and the Real leading to the creation of morningsave.com retail-media fulfillment website

- Responsible for educating guests about vehicles and designing and implementing a simpler innovative buying process- Managing CRM software to maintain and develop guest relationships- Consulting with guests to discover automobile needs and to develop lasting relationships- Collaborate with Sales and Financing team to develop appropriate solutions tailored to guests' needs- Provide the best possible automobile purchasing experience, the Frank Kent Family experience, through complete transparency, honest genuine interaction, and by cultivating a high quality service environment

- Reached top 10% in sales for “Texarkoma” market and achieved $1M+ in revenue for 2012, by pursuing professional sales development training and worldwide Apple technician certification. Maintained a high customer satisfaction score in the 96th-percentile, above company specialist average of 87%

- Responsible for layout design of the TCU Skiff Newspaper using Adobe Cretive suite software as part of a design team- Required to complete layout design by strict nightly deadlines to ensure publication is available each morning for the TCU community- Collaborated within a design team of 7 members

- Maintaining proper computer laboratory usage and upkeep for optimum operation of equipment- Responsible for maintaining 70+ computer workstations

- Teaching support for graduate teaching assistant for Contemporary Issues in Biology class at Texas Christian university- Assist in the instruction of material on current topics in biology and provide support on the understanding of subject principles- Instructed 28 undergraduate students in biological science principles- Responsible for grading weekly individual assessments

- Overseeing photo-editing processes, including retouching photographs and background manipulation- In charge of teaching and leading a team of 18 individuals to complete image enhancing tasks.