Gomolemo Rangaka Email & Phone Number

Johannesburg Metropolitan Area

• Taking over Incidents that cannot be solved immediately by 1st Level Support• Refining product issues and providing detailed analysis on any issues• Managing a knowledge base on the product suite• Conducting a variety of technical tasks including analysis, testing and documentation.• Administering engagements between the Product Team and its different IRESS Stakeholders (log tickets, arranging hand-overs).• Driving and assisting with designing product rollouts with operational teams.• Assisting in new product introduction and release activities• Driving knowledge transfer into Hosted Services, Service Desk and FM Implementation teams• Developing documentation for product release and training.• Competently conduct training and Q&A sessions• Addressing customer issues and concerns in a timely fashion• Staying up-to-date with product knowledge, business flow, sales process and market dynamic

Bryanston

Application Supportone of the leading suppliers of innovative technology solutions for clients in the financial markets, wealth management, and mortgage sectors.Assist clients with files that are uploaded over the SFTPRun files on the servers (provided BDA from the JSE) We support the application that is developed internally.master the Iress Applications so that we can be able to assist Clients.I assist our clients telephonically and on logged calls/tickets/queries.Investigate matters as client raise to us about the applications.Escalate calls were necessary to the developer and to implementation.Give feedback to clients.Make sure clients are well taken care of.Run Morning Checks on the servers.Run Updates for clients.Take care of the Ticketing System to allocate calls.User administrationsTrain new starter on how the financial market system works

Byanston

System Development(Web Applications)• ASP.NET• HTML• CSS• Generate Test cases• Generate User stories• MVC (design patterns)• JavaScript• MySQL server (Database)• Agile Scrum software dev documentation• JIRA • GIT HUB (To Share Source code)

Hatfield

• Assists staff with installation, configuration, and ongoing usability of desktop Computers, peripheral equipment and software within established standards and Guidelines.• Attending calls in the help desk,closing and managing all the call in the help desk.• Assisting the Users with all their Hardware, software related quires.• Assisting with the procurement process in the IT department.• Generating reports for the printers maintenance and logging calls to our printers service providers.• Offering Support to our Provincial offices telephonic-ally,remotely or travelling to the provinces to solve Technical related issues • Information Communication Technology department procurement process,which is releasing the spec, receiving quotations,creating a requisitions,following a purchase order and making sure that delivery is done in time in all the 9 provinces of south Africa since • managing accounts that we had within the Information Communication Technology department • assets management within our division• logging call to our service providers for maintenance , Toner replacement , technical difficulties that we might have on the Multi Function printers for all the printers nationally and submitting meter readings on the printers

I even have Two apps in storefor windows 8.1 and earlier phone users: ThesoilPlayer apphttp://windowsphone.com/s?appid=b6fed730-359a-40a5-8a9f-3d84fef90ce5 Femininityhttp://windowsphone.com/s?appid=1d329d12-03d9-41b5-bd03-8790fca57e5dfor windows 10 phone users:ThesoilPlayer apphttps://www.microsoft.com/store/apps/9nblgggzkh0jFemininityhttps://www.microsoft.com/store/apps/9nblgggzkh0k

Pretoria Area, South Africa

Assisting first year student with a subject I already did which is Development Software(VB.NET).The lecture would give me one period to Teach based on the syllabus.created system with the students.assisted them with systems that couldn't run.assist them in writing proper algorithms.mark assignments.submit the marks to the lecture.made sure that students are encouraged to come to class.made sure all the computers in the lad are working well.assisted students in making specialization choices.

Advanced Diploma In Information Resource Management, Ict

Principle Concepts of ITSM (Completed) Networks IV (Completed) Information Technology Ethics (Completed) Database Systems IV (Completed).

Istqb Foundation Syllabus 2018, Software Testing

Activities and Societies: Creating User Stories Creating test cases SDLC Component testing Integrated testing State Diagram Fundamentals.

National Deploma, Information Technology, 3Rd Year

I am specializing in Technical Applications. developing Mobile applications with the language Android,C# and J2ME.

National Diploma In Informtion Technology, Technical Applications, Nqf6