- Assessing applications in accordance with relevant laws, policies, and procedures.- Conducting thorough interviews and investigations to gather all necessary information related to each case.- Analyzing and evaluating evidence provided by external stakeholders to access quality and trustworthiness of data.- Writing detailed and well-reasoned reports outlining the findings and recommendations for each case.- Maintaining accurate and up-to-date case records in compliance with data protection regulations.- Collaborating with internal stakeholders, such as legal advisors and senior executives, to ensure consistent and fair decision-making processes.- Keeping abreast of changes in department policies and regulations, attending relevant training sessions, and applying acquired knowledge to the decision-making process.- Participating in team meetings, sharing expertise and best practices, and contributing to continuous improvement initiatives.- Providing exceptional customer service by responding to queries and requests for information from external parties, such as legal representatives and customers.- Adhering to strict confidentiality and security protocols to safeguard sensitive information and maintain the integrity of the process.

• Managed all aspects of a successful pub by supporting, leading, and motivating a team of 44 people in a safe and happy environment to meet sales, profit, and compliance targets.• Coordinated and implemented the company vision and mission in the business for operational excellence.•Maintained adherence to high standards and compliance with legislation by discussing with the management team.•Supervised and prioritised all workloads along with the fulfillment of financial objectives.•Communicated and engaged with different stakeholders, such as suppliers, local authority, contractors, and the wider public.• Oversaw the day-to-day performance and attendance of the team in line with the company policies for further improvement.•Arranged all formal meetings within the venue to discuss and resolve the relevant issues.•Ensured and supported the accurate rota development in line with sales and hours forecasts.

• Played a key role as part of the senior management team and led a team of 25 managers and 173 staff along with direct reporting to the Pub Manager.• Responsible for people and wellbeing management, team recruitment, staff onboarding, training, and progression.• Oversaw absence management, disciplinary hearing, and grievances in compliance with standards and procedures.• Led campaign efforts to promote sales through long-term partnerships and single-event partnerships with outside suppliers• Collaborated with the licensing board and officers and acquisition of new partnerships with different brewers and distillers.

• Responsible for planning, coordinating, and hosting collaborators dinner, including venue selection, budget planning, and management of reservations as per needs.• Arranged and organised events, including delegate registration, manning the information desk, and assisting international guests at conferences in a successful manner.• Offered photography and production assistance for interviews, magazine covers, and events coverage.