- Improving Usability and User Satisfaction for global transportation software.- Design Systems Implementation.- User Research and Feedback Integration.- UI/UX Design for Functional and Complex Algorithms.- Cross-Platform Design Consistency.- Implementing Accessibility Standards to create inclusive interfaces.- Conducting tests to ensure the interfaces are accessible and user-friendly.- Software Architecture Integration- Codebase Management and Refactoring- Applying Techniques to enhance the Performance of Software Apps.

- Worked on more than 7 web app designs.- Created 4 mobile app interfaces, design systems & wireframes.- Collaborated with 5 other designers to create a complex gamification in education project, covering all design stages and research.- Developed user flows through task analysis and flow mapping.- Conducted competitor analysis to inform design strategy and feature sets.

- Expert in building and deploying high-quality responsive applications- Expertise in HTML, CSS, JavaScript, and modern frameworks (React, Next, Angular and Vue)- Performance Optimization Techniques like Lazy Loading- Creating Reusable Components with Component-Based Architectures- Enhancing UX with Interaction Design and Usability- Deploying Frontend Apps and Integrating with APIs

- Mapped touchpoints to improve interaction quality and streamline communication.- Identified and addressed inefficiencies to enhance service delivery.- Tracked and reported on service quality KPIs to meet standards and client expectations.- Identified and improved interactions between the company and its clients.- Onboarding and player support providing course information to players.- Collaborated with teams to gather and analyze feedback for continuous improvement.- Addressed and resolved client issues promptly to maintain high service quality.- Trained staff on best practices for client interactions and service delivery.

- Golf Equipment Management- Providing exceptional service and assistance to golfers.- Briefing players on course rules and etiquette.- Ensuring the secure closure and protection of the golf course facility.- Managing the logistics of golf equipment and coordinating with staff.- Implementing and overseeing safety measures for players and equipment.