Website Development and Launch: Created the website podorozhnyk.ua from scratch, which became the company's main online resource, providing customers with convenient access to services and products.Mobile Applications: Developed and launched mobile applications for iOS and Android, significantly increasing mobile traffic and improving user experience.Telephony Integration: Implemented and configured a modern telephony system, enhancing customer service quality and reducing wait times.CRM System Implementation: Developed and implemented a CRM system, enabling efficient customer relationship management, improving service quality, and increasing sales.Increase in Online Sales: Optimized e-commerce processes, leading to significant growth in online sales and an expansion of the customer base.Process Automation: Automated various business processes, including order management, inventory, and logistics, enhancing overall efficiency and reducing costs.Marketing Strategies: Developed and implemented successful online marketing strategies, including SEO, PPC, and SMM, resulting in increased organic and paid traffic.Analytics and Reporting: Implemented analytics and reporting systems, allowing data-driven business decisions.

A complete restart of the apteka24.ua project:* Qualitative renewal of the development team;* Forming a team of content managers;* Forming a team of digital marketing;* Number of subordinate employees — 121;* Development and implementation of a digital strategy (SEO, PPC, Direct-marketing, ...);* Development and implementation of a CRM system, and loyalty program (bonus processing, promotional codes, coupons, discounts, loyalty program levels, ...);* Revision of key business indicators;* Updating the format of work with manufacturers;* Attracting direct contacts from manufacturers;* A complete restart of the customer experience process;* Launch of nationwide delivery;* B2G project within a single ecosystem https://prostomed.com.ua/, a license obtained in May 2021, you can check here - https://ehealth.gov.ua/aptechni-zaklady/;* Integration with hospitals, insurance companies, and telemedicine;Key indicators:* Removed the effect of Google's filter algorithm from the website. After that our project has grown from 600 thousand to 4.7 million unique users per month.* Increased site loading speed (included in the top 3 among similar projects according to Google PageSpeed ​​in Ukraine);* The project is at the TOP-3 of the Ukrainian online pharmacy market. You can check this here https://rau.ua/ru/news/uamaster-online-apteki/;* Turnover increased by 67% YoY (2020 compared to 2019) and by 47% YoY (2021 compared to 2020);* We have launched iOS and Android mobile applications. Now app's share accounts for around 25% of total turnover;* Sharply reduced the percentage of outstanding orders by 2 times compared to the same period last year (2020 compared to 2019);* Dramatically reduced the percentage of canceled orders by 3 times YoY (2020 vs 2019);* NPS level — 78,7%;* Increased the share of marketed goods in total turnover from 4% to 26% (H1 2021 vs H1 2020);

* Operational management of the department of development and design, usability* Analysis of the financial performance of the unit, monitoring budget execution, cost optimization, improving the efficiency of the unit;* Development, automation and optimization of business processes, improvement of IT-infrastructure;* Development of existing and creation of new e-commerce projects: websites (Desktop / mobile), landing pages, etc .;* development of a strategy for the development and promotion of company websites, internet marketing, conversion increase, customer retention;* Management and development of a full range of CRM activities;

* Management and development of a full range of CRM activities;* Management of the sales process (audit and optimization of all business processes: from order processing to delivery of goods to the client, development of measures aimed at increasing sales, planning and budgeting, cost optimization, implementation of the sales plan)* Managing site development based on Symfony 3.4 (improved functionality and usability);* Participation in the development and implementation of monthly advertising campaigns of activities and promotions in the digital segment;* Personnel management (control of call-center, courier service, content managers, IT-specialists, financial and warehouse services, etc .;)* Analytics and reporting (monitoring performance of the site, analyzing traffic, conversions)

https://privatmarket.ua/Number of subordinate employees — 121;

* Number of subordinate employees — 68;* "My payments" - utility bill payment application that gives ability any Ukrainian customer to pay for gas, electricity, water, etc, and makes payment to any legal entity registered in Ukraine by known bank requisites.* Application for paying for tickets for clients and non-clients of PrivatBank - bilet.pb.ua* All applications for the work of cashiers: card replenishment, cash withdrawal from the card, utility bills, mobile phone replenishment, ...Also, my team made valuable high-load financial apps for a wide range of customers.Goodies available via P24 -> My Payments, tickets.