- Collaborated with clients to gather business requirements and define the necessary functionality for system integration implementation. - Defined and configured data entities, created business process logic, and set up triggers and data mappings.- Estimated effort and time required for upcoming tasks based on high-level descriptions.- Managed task assignments related to integration, custom functionality development, and configuration of the integration platform.- Worked with integration platform tools to design integrations, configure, and link various systems, and establish rules.- Tested integrations, analyzed results, and resolved issues or errors. Debugged and fixed integration problems.- Developed documentation and user guides, such as configuration and usage instructions for integrations, and trained users for future usage and support.- Wrote scripts in Python and JavaScript.- Created SQL queries.

-Поиск ошибок продукты и составление bug reports-Анализ логов по поступающим обращениям с помощью Kibana-Мониторинг-Создание и актуализация Базы Знаний

• Analyzed logs on Linux servers. • Generated and exported business reports using SQL from PostgreSQL databases. • Conducted manual testing of new functionality. • Developed Python scripts for automation. • Monitored system performance using Grafana. • Wrote and maintained API documentation. • Tested APIs using Postman. • Provided support to English-speaking B2B clients.

-Respond to customer queries promptly and efficiently through emails and live chat-Work together with various departments to address complex problems and escalate issues when necessary-Conduct follow-ups with customers to ensure their concerns are resolved-Perform troubleshooting using different diagnostic techniques-Record and document repetitive issues to contribute to process improvement-Generate pertinent informational materials, including FAQ articles, user manuals, and tutorials-Provide guidance to current and prospective clients regarding the acquisition of additional products and services offered by the company-Identify and execute initiatives to improve the overall customer experience.