Gon Kim Email & Phone Number

Bangkok City, Thailand

- Align with global leads and service delivery lead on strategy for execution on site.- Scorecard review & action.- Motivate and strategize on efficiency, productivity and consistency targets.- Identify improvement opportunities in workflows and suggest solutions. - Create a culture of innovation- Identify Milestones, scope, dependencies, issues, risk and success for Quality projects.- Course correct non-performing metrics and analysts through root cause analysis and solid action planning.- Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.- Review and control execution of standard processes across Quality & Policy.- Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams.- Provide thought leadership in processes, programs and procedures.- Establish professional and career development programs for internal resources.- Provide recommendations to re-engineer existing processes.

Ensure that decisions made by Accenture's staff on processed jobs are being regularly audited for accuracy and that performance feedback is being shared with the responsible teams.• Work closely with Quality leaders to aggregate, prioritize, and report on the top issues impacting decision accuracy for each market and workflow• Support every aspect of internal audit quality from audit planning, implementation, feedback and re-audit as required• Complete all audits in the required timeframe and provide timely and usable feedback to agents to drive improved performance• Collaborate with relevant Team Lead and Quality Lead for performance enhancement of the team• Proactively identify areas of the policies/operational guidelines requiring training and working with training partners ensure gaps are filled within given time frame• Become and remain knowledgeable about the Client's products and community standards• Ensure awareness and understanding of Content Policy and operational guideline updates• Provide onboarding process for new Quality Analysts and Reviewer• Develop process documentation and aggregates feedback about the functionality of audit tools

타이 방콕

Help improve the quality and safety of online content by analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. The analyst will also be responsible to fulfill the base metrics for efficiency and effectiveness (Quality, Consistency) that is used to train machine learning models.Become and remain knowledgeable about the Client's products and policiesMake well-balanced decisions and personally driven to be an effective advocate for the platform's communityStrong interpersonal skills, verbal and written communication skills, and most importantly empathyReview content within agreed turnaround times and standards of qualityIdentify inefficiencies and improvement opportunities in workflows and suggest solutions or recommendationsRecognize trends and patterns, and escalate issues that may affect the delivery of work in a timely manner

Bangkok, Bangkok City, Thailand And Republic Of Korea

- Assists management in setting goals that promote sales performance on the Sales platform- Set the daily task and manage team workloads in order to meet goals and deadlines.- Plan the budgets and schedules for the Sales platform and Marketing Application.- Find alternative plans to increase efficiency and reduce costs, Improve existing systems and policies- Ensures customer requirements are met in a timely manner- Manages stock and inventory- Works closely with other departments to promote Sales performance- Manages internal and external product suppliers and investors

Chonburi, Thailand

As Asst. F&B Manager:- Work closely with the Residence Manager of the Royal Cliff Grand Hotel, F&B Director, Executive Assistant Manager, Sales Teams, and Top Management to set Daily tasks for the team.- Daily briefing with all F&B outlet Managers.- Checking all operational outlets at Royal Cliff Grand Hotel, Thai, Chinese, Italian restaurants, room service, setup team, bar, swimming pool, from staff grooming, briefings, operational support. - Presence in the restaurant outlets to provide outstanding service to all hotel guests. - Collect all praises and complaints from outlets to report directly to the Residence Manager, F&B Director, Executive Assistant Manager, Sales Teams, Top Management, and Booking Agencies. - Daily Training for F&B staff in all outlets- Collect all data regarding all upcoming special events to brief the team in advance and prepare all man-powering for upcoming events at Royal Cliff Hotels Group.- Check the preparations of all outlets for service and adequate. - Check for bookings that have special requests, anniversaries, birthdays, etc. Also, inform directly to the relevant departments concerned. - Follow up on all maintenance order jobs & tasks in all F&B outlets and meeting rooms. - Closing walk round checks for all restaurants & meeting rooms before the closing and debriefs the team.During the Event as Asst. F&B Manager:- Organize manpower for all events and check all equipment needed to be on hand. - Staff briefings before the show or event.- Stand by with the service team for all special events at Royal Cliff Hotels Group & PEACH. - Assign tasks and plan all upcoming events with the Setup team.

Thailand

As an Event Coordinator of International and Korea Market:- Manage International Private Group for the meeting, incentives, convention, and exhibition (M.I.C.E).- Work closely with Conventional Hall team, Royal Cliff Wing, Beach, Grand, Beach Terrace, service teams for M.I.C.E.- Update Top Management and related teams to provide customer requests for M.I.C.E inquiries. - Lead team for organizing small, medium, and large scale M.I.C.E from the assigned venues. - Communicate with Client and Group Organizer for M.I.C.E preparation- Consistently offers professional, engaging, and friendly service for guests and greet Korean group as the representative person for the Korean market- Assist guests regarding hotel facilities in an informative and helpful way- To action/deal with any complaints/queries expressed by guests

Myeong-Dong, Seoul, Republic Of Korea

- Lead sales activities for leisure, meetings, incentives, conventions, and exhibitions.- Responsible for leisure sales for corporate and travel agents.- Responsible for leisure sales for airline companies at Incheon International Airport- Collect all information for upcoming bookings of FIT and group travel groups and share with internal of organization.- Work closely with Revenue Manager to find daily leisure price rates to offer with Airline companies to provide leisure for their transit passengers.- Set the daily schedules for the transportations (Shuttle-bus, taxi, call van, and VIP transport) between accommodation venue and International Airport.

St John’S, Newfoundland And Labrador, Canada

- Found the job while traveling Canada with Working Holiday Visa- Provide services at the cashier counter for payment of the goods and inform the product details- Sales and promoting products.- Communicate with customers and assist customers

Jeongok-Eup, Yeoncheon-Gun, Republic Of Korea

- Train newly recruited soldiers at 5th Company, Recruit Training Battalion, 3rd Regiment, 5th Division.- Responsible for 2nd Platoon of the newly recruited soldiers at the 5th Company.- Train instructor of Cardiopulmonary Resuscitation exercise (CPR), Chemical, Biological and Radiological exercise (CBR), Military formation, and Rifle Shooting for 5th Company.- Lead the 2nd Platoon instructors as a squad leader.

Master Of Business Administration (Mba), General Management, 3.66/4.0

Bachelor Of Business Administration (Bba), International Business, 3.47/4.00