Soft Skills• Comprehensive background analyzing and resolving technical issues.• Able to multitask on simultaneous projects, while completing daily tasks in a timely manner.• Active listening skills and the ability to ask relevant questions orally and written in order to gather documentation and resolve client issues.• Proficient in Spanish.Technical Skills• Troubleshooting Microsoft Office, Windows Server, Apple IOS, and Mobile devices, Router setup and configuration, networking issues including DHCP, Static.• Proficient in Microsoft Word, Excel and Power Point.• Hands-on experience with Remedy, IDA, Interaction Workspace Genesys, DART, Trio, Service Central, Microsoft Office, Empirix, Panorama, Microsoft Skype, GoToAssist, Windows Server, Apple IOS, and Mobile devices.