Irving Gonzalez Email & Phone Number

Tijuana, B.C., MX

San Diego, California, United States

• Provide ongoing training for staff in:— Customer service— Bar techniques and trends— Tasting and sensory perception of various types of distillates and liqueurs— History and origins of distillates and liqueurs
• Create and prepare menus, leading training sessions for their development, including costing, seasonal menu renewal, and event planning.
• Responsible for purchasing, focusing on optimizing processes and achieving cost reductions.
• Develop effective… Show more
• Develop effective relationships with suppliers.
• Design personalized customer experiences through CX techniques.Achievements:

San Diego, California, United States

San Diego, California, Estados Unidos

Tijuana, Baja California, Mexico

• Head of the Cocktail Program, teaching the history and methods behind the cocktail world.
• Facilitator of mixology workshops for amateurs.
• Formed strategic alliances and commercial collaborations.

• Lead training sessions and F&B programs for Hotels, Restaurants, and Bars in Baja California and San Diego, including:
• Sheraton Bayfront San Diego: Created the drinks menu for its new restaurant and conduct ongoing staff training on menu items and current trends tailored to customer profiles.
• X Tropical Speakeasy: Conceptualized and developed the bar concept, crafted the beverage menu, and provided staff training on the menu and customer service.
• Lime in the Coconut / X:… Show more Lead training sessions and F&B programs for Hotels, Restaurants, and Bars in Baja California and San Diego, including:
• Lime in the Coconut / X: Created, developed, and opened the restaurant. Prepared the drinks menu and continually developed employee skills in bar service.
• Aledaño, Valle de Guadalupe: Managed a mixology bar featuring 100% Mexican spirits and signature cocktails.

San Diego, California, Estados Unidos

1055 Second Ave, Broadway San Diego

• Head of the hotel bar program, providing optimal support to the GM, including hiring bar staff and ensuring a positive onboarding process for new entry-level employees.
• Led menu creation, incorporating client profiles, best practices, seasonal trends, and events while efficiently managing menu costing.
• Conducted staff training on bar trends, techniques, customer service, and proper use of supplies.
• Collaborated closely with F&B supervisors and the Operations Manager, organizing… Show more
• Collaborated closely with F&B supervisors and the Operations Manager, organizing promotional activities such as special events and magazine interviews to increase bar visibility.
• Managed bar supplies to ensure compliance with Food Safety Regulations.

Valle De Guadalupe, Baja California, Mexico

• Head bartender of the two hotel restaurants in Valle de Guadalupe (Hacienda Guadalupe and Encuentro Guadalupe)
• In charge of the seasonal mixology menu, the house beer project, and created the local craft beer menu list.
• Oversaw staff training, purchasing, and inventory control, maintaining direct communication with vendors and commercial partners.