IHI is a leading global organization in healthcare improvement, focused on enhancing patient care. Brought on to develop and implement a comprehensive security and data privacy strategy to protect the organization’s information assets. Responsible for all aspects of IT and cybersecurity, including risk management, compliance, incident response, and operations. Ensure alignment with global security and technology standards, driving continuous improvement in data protection, resilience, and efficiency.

Wyrick Robbins is an entrepreneurial law firm with a focus on growth-oriented businesses. I am responsible for leading the firm's technology, cybersecurity, and information management functions. Brought on to develop a strategy to streamline IT operations, establish a sustainable business continuity plan, implement a cybersecurity strategy, digital transformation, and improve the user experience. I am also responsible for litigation support and word processing at the firm. Member of the Technology and Risk Management Committees; executive sponsor on firm-wide initiatives. Key accomplishments include:• Transitioned the firm to Virtual Desktop Infrastructure (VDI) for remote work during COVID.• Developed a cybersecurity program through various risk assessments based on client security requirements covering policies, procedures, awareness training, vendor audits, and technical controls.• Migrated the firm’s disaster recovery strategy to Disaster Recovery as a Service (DRaaS), resulting in $200,000 in annual savings.• Implemented AI solutions that increased productivity and improved processes.• Developed the firm’s business continuity strategy for business units and practice groups.• Implemented and maintained an information governance strategy and data retention schedule based on legal best practices, resulting in the effective and efficient use of information, compliance, and enabling the firm to meet outside counsel guidelines.• Automated processes for clients that were a material factor in the firm’s selection to manage a project that resulted in monthly billings in excess of $150,000.• Implemented a vulnerability and patch management strategy for applications, endpoints, and systems.• Managed third-party vendor relationships and agreements to ensure they met security requirements.

Lowenstein Sandler LLP is an AmLaw 200 corporate law firm with offices in New York, New Jersey, Palo Alto, Washington, D.C., and Utah. As Director of IT, I established the strategic direction to support business objectives while reducing costs, improving services, and increasing security. I was brought on to develop a strategy to streamline IT operations in response to the firm’s growth from 190 to over 300 attorneys through M&A. Responsible for firm-wide information technology operations with an operating budget of $10M and managed cross-functional teams of 30 IT professionals. Key accomplishments included:• Managed the successful relocation of the firm’s 170,000 square feet corporate office, including data center build-out.• Developed a digital transformation strategy that empowered attorneys with data and insight into their clients.• Collaborated with practice group leaders to digitally transform legal processes and workflow using innovative tools, resulting in increased profitability and client fixed-fee arrangements.• Developed and executed a strategy for Cisco VoIP implementation and voice circuit reconfiguration, reducing telecom costs by 37% and increasing user experience.• Implemented a business continuity and disaster recovery strategy, resulting in a 15-minute recovery time objective (RTO) and the ability to work 100% remotely.• Partnered with the Privacy and Cybersecurity practice group to develop and implement a strategy for GDPR and HIPAA compliance.• Developed a Virtual Desktop Infrastructure (VDI) strategy to accommodate firm growth while streamlining operations, increasing security, and performance.• Increased customer service levels within the firm by 25% within 1 year.• Partnered with business units to implement an enterprise CRM system that resulted in deeper analytics to obtain client data in order to enhance client relationships.

American Ref-Fuel Company is a Waste-to-Energy company acquired by Covanta Energy in 2005. Reporting to the COO, I provided leadership to the company’s information technology operations, managed a team of 15 IT professionals, and an operating budget of $6M. Led initiatives to successfully deploy new technology and ensure compliance with EPA regulations. Key contributions included:• Reduced operational costs by $1M annually by outsourcing and consolidating data centers.• Developed a technology migration strategy and ensured SOX compliance for Financial, Human Resources, and Plant Operations systems after the company acquisition.• Implemented an outsourced enterprise Asset Management system, establishing asset history in addition to the asset life cycle.• Successfully managed an Oracle Financials upgrade and hardware platform change.• Developed and executed a strategy for migration to Active Directory from Novell Netware.

Consumer Reports is the renowned nonprofit organization dedicated to unbiased product testing. I was brought on to stabilize a defective IT environment and rebuild the IT organization to restore credibility. Developed a strategy and provided leadership for the organization’s technology across five offices. Managed a team of 50 IT professionals and an operating budget of $5M. Transformed IT into a profit center and strategic business partner. Key contributions included:• Generated $20M in revenue within one year by developing and executing a strategy to launch the Consumer Reports Online e-commerce website.• Developed and implemented a turnaround strategy to stabilize technology and re-establish credibility between the organization and IT within 6 months.• Restructured and consolidated support centers, streamlined operations, and substantially improved service levels by 35%.• Automated and significantly increased the print-to-web publishing process with the implementation of a Content Management System, unifying the workflow process.• Increased network performance by 1000% and established uptime of 99.999% by designing and managing a complete upgrade to the network infrastructure.