• Gathered and analyzed data on consumer preferences, behaviors, and feedback to inform market research strategies.• Executed survey research, employing proper interviewing techniques and adhering to strict methodologies.• Implemented quality control measures to ensure accuracy and consistency in data collection processes.• Addressed challenges in the field promptly, finding creative solutions to ensure smooth research operations.

• Wrote copy for & delivered 10 email marketing campaigns to an engaged audience size of 95,000 during the black Friday Cyber Monday holiday season.• Built 6 Facebook & Instagram advertisements in Meta Business Manager generating an average ROAS of 6.58• Managed 2-3 hours of posting, comment engagement, & DM's for Instagram (220K), TikTok (14.2K), and Pinterest (8.8K) daily.• Gathered KPIs & analyzed performance data across owned, organic, and paid media channels every 2 weeks.

• Provided unscripted and engaging storytelling focusing on the historical and current productions filmed on the timeless Warner Bros. studio lot in English and Spanish.• Visiting production facilities, production sound stages, exterior sets, & other areas of interest, while driving a specialized tour cart.• Ability to work well under pressure and ensure the timing of the tour.• Assisted with audience coordination for Warner Bros. productions

• Worked with Management, HR, and IT Department on compiling information for new employees.• Developed administrative processes to achieve organizational objectives and improve office efficiency.• Planned events and department activities by acquiring venues, developing guest lists, and organizing catering services.

• Second in command to supervisor. • Oversee attraction and team members on readiness for opening. • Ensure attraction’s proper function such as detecting ride technical malfunctions and troubleshooting any issues. • Mentor attraction team members by providing leadership and guidance; provide guest service improvement. • Used Excel and Outlook for daily operation work, ride operation reports, and daily/weekly department stocking needs.

• Handled incoming and outgoing phone calls and mail from executives and operations department• Used Excel workbooks to track staffing data for weekly reports, and schedules and maintain a history of the day-to-day operation• Maintained open communication between management and team members, replaced sick calls, and assisted the scheduling team in inputting any necessary coverage for park operation