Dalila González Email & Phone Number

Austin, Texas Metropolitan Area

•Review and assess content while ensuring customer privacy•Work on confidential projects to review and test new features that will enhance the user experience •Transcribe audio files with the understanding of the cultural variations where Mexico Spanish is spoken•Use critical thinking and analytical skills to evaluate Siri’s response and language use for various non-core annotation projects•Refer to guidelines and implement criteria to ensure strong quality content and proper evaluation is maintained throughout the life of all projects•Review quality feedback to improve production performance and achieve weekly and monthly quality goal metrics •Collaborate with other analysts and teams to identify solutions that increase task efficiency•Ability to manage large volumes of tasks

•Redesigned a desktop and mobile site for non-profit organizations using Wix Editor (www.elbuenpastorpc.org, www.chiapasmeetingpoint.com) •Use of generative research to gather data to plan for website layout and address immediate needs of clients•Work closely with stakeholders to identify gaps in the overall usability of the website to collaboratively implement features in the redesign•Create and organize content for site pages •Identify strategies to increase website growth using data analytics•Understanding of Agile methodologies•Basic experience with SEO practices

•Managed operations of multiple dorms to ensure student’s academic goals were effectively implemented according to each student’s level of understanding •Identified key issues and provided plans to optimize instruction and shaped student’s overall experience•Communicated across departments to define goals, collect data, develop plans, and implement solutions that supported the learning needs for individual students•Collaborated with administrative teams to create professional development resources for staff that included video-instructor-led-training (VILT), instructor-led-training (ILT), and written procedures •Mentored team members to help them grow as direct care staff and improve performance•Practiced active listening techniques to improve communication and build trusting relationships with others that promoted a collaborative environment •Provided performance feedback to direct reports and completed yearly performance reviews•Used spreadsheets to organize and monitor budgetary requirements regarding dorm supplies, recreational activities and student programming•Ensured sensitive information such as student data collection, projects, and other required information remained private according to FERPA, HIPAA and school regulations