Martín González Serrano Email & Phone Number

Bogotá, Distrito Capital, Colombia

I spearhead architectural practices, emphasizing the guidance and design of technological solutions that propel business achievements. Equipped with a profound comprehension of enterprise, software, cloud architectures, and emerging technologies, I orchestrate teams to develop strategies, streamline infrastructure, boost efficiency, and cultivate innovation. My fervor resides in translating concepts into actionable solutions, collaborating closely with colleagues and clients to realize organizational objectives.

Panamá, Panamá

Conduct thorough market analyses and studies focused on developing technological solutions for a variety of services, including multimodal biometric identification, identity document generation and production, public safety, environmental management systems, and air purification.Define and meticulously develop a portfolio of technological solutions, complete with their corresponding business models, tailored specifically for the Government Unit's product offerings.Establish strategic partnerships to complement the business unit's portfolio and actively pursue commercial opportunities within the public and private sectors across Latin America, the Asia-Pacific region, and Africa.Provide robust support to the sales team by spearheading the development of new business opportunities, engaging in pre-sales activities, and crafting comprehensive responses to RFI (Request for Information) and RFP (Request for Proposal) requests. Organize collaborative co-creation workshops with clients and prospects to effectively identify and address their specific business needs and opportunities.

Colombia

Establish new business partnerships with both existing and potential clients. Organize meetings and business sessions with corporate clients. Collect market and customer data to inform upcoming product developments and suggest exclusive promotions tailored for Claro's top-tier clients.• Conduct environmental analysis to identify opportunities and anticipate competitive scenarios within Telecommunications and Information Technologies solutions.• Guide diverse interdisciplinary teams within Claro, ensuring the effective execution of impactful projects that drive company revenue.• Develop sales strategies and track progress towards commercial objectives.• Take responsibility for generating content and engaging in industry-specific events.

Chía, Cundinamarca, Colombia

Professor of the next topics: networks, network management, Software Defined Networks, and Function Virtualization Networks.

Colombia

Responsible for overseeing the daily IT operations across 37 companies within the Terranum Group, addressing needs ranging from user management and troubleshooting to providing assistance and guidance. Tasks include maintaining desktop applications, local area networks, digital security, and telecommunications infrastructure.Key Responsibilities:• Successfully established efficient remote software development teams by implementing performance metrics and leveraging remote collaboration tools like SharePoint.• Led the deployment and implementation of SAP ERP, SAP BW, and SAP BO software for 35 Terranum Group branches within a tight timeframe of 7 months

Bogotá

I manage the technical processes of design, product engineering, installation, costumer care support and data center as well as outsourcing services for corporate accounts of Telefonica (A telco from Spain) in Colombia.Ensure services and income of large corporate accounts in Colombia which represent 25 000 customers and revenue by 980 billion Colombian pesos (USD 500 million approximately) per year.* I managed operating budget by twenty-five million dollars in annual, and coordinated hundred and fifty people direct, indirect and twenty-three hundred vendor contracts.* I redesigned and unified the engineering and operation model for comprehensive care of corporate customers of Telefonica in Colombia.

Bogotá, Distrito Capital, Colombia

✔ Led the engineers and contractors responsible for the support of Telefonica IT and communication services at a regional level.✔ Managed a budget expenditure of 19 billion COP a year with a budget execution of 98%✔ Standardized and unified the support model for the corporate clients of Telefonica reducing operative costs by 2 million dollars a year.

Bogotá, Distrito Capital, Colombia

✔ Designed the operation of the IT platforms in the Network, OSS, and External Client services.✔ Defined policies, processes, and procedures for the operation of the Telefonica data center.✔ Managed Telefonica’s outsourcing projects and services in Colombia.✔ Created Telefonica’s Data Center portfolio for Colombia considering the Outsourcing service model for the region.

Bogotá, Distrito Capital, Colombia

✔ Increased the technical qualification indicator of user satisfaction by four percentual points in 2006.✔ Designed and implemented the Quality and Assurance area of Telefonica Added Value Vice-presidency.✔ Aided the sales force team in technical and managerial analysis.✔ Analyzed and addressed the needs of the clients.

Bogotá, Distrito Capital, Colombia

✔ Led the technical staff to ensure the company’s service level requirements.✔ Managed and selected suppliers to ensure an optimal level of operation.✔ Designed the outsourcing model for the Added Value Maintenance area.

Bogotá, Distrito Capital, Colombia

✔ Taught classes in telecommunications, operating systems, virtualization, and technological management areas.

Bogotá, Distrito Capital, Colombia

✔ Designed and implemented the infrastructure and operative processes of EEPPM (TIGO-UNE) Americas Internet Datacenter and an Internet Datacenter for Emtelco S.A.✔ Reengineered the structure and technical processes of EEPPMS (TIGO-UNE) vice-presidency of technology.✔ Led the engineering team responsible for the design, installation, operation, and management of EEPPM’s (TIGO-UNE) Internet P&S and Added Value projects.✔ Ensured the service standards for the Internet and MPLS network.✔ Developed new services and products for EEPPM.'s subsidiaries.

Bucaramanga, Colombia

✔ Managed a team of 10 engineers to ensure the correct operation of the Multinet internet platform.✔ Led the sale of Multicomputo’s Internet Service Provider unit (Multinet) to the EEPPM group.

Master'S Degree, Master On Business Administration, Master On Business Administration

Activities and Societies: Research on Knowledge Management in the consulting industry.

Registered Financial Specialist, Corporate Finance

Activities and Societies: Research on financial analysis of investment projects.

Top Management Specialist Diploma, Business Administration And Management, General, Specialist Diploma

Activities and Societies: Thesis on trade and commerce with China.

Teleinformatics, Teleinformatics, Teleinformatics Specialist Diploma

Activities and Societies: Research on next-generation networks for telecommunication companies.

Bachelor'S Degree, Systems Engineer

Activities and Societies: Thesis on unstructured databases for online libraries and documentation centers.