Gonzalo (Gonzo) M. Email & Phone Number

Ottawa, Ontario, Canada

Establish and build long-term relationships with customers, focus on growing business with existing customers, and identifying new opportunities.

Ottawa, Canada Area

Ottawa, Canada Area

Expedite the smooth operation of logistics and order management for all customers. Manage the return authorization (RA) process. Develop and maintain an inventory program. Provide support to all partners for new opportunities and manage customers.• Manage inventory and warehousing.• Prime contact with fulfillment center and manage online ordering system.• Develop executive sales and inventory reports and forecasts.• Nurture relationships with international suppliers for new hardware and equipment repairs.• Work to minimize costs in the supply chain and repairs.• Support customers with order process, logistics, account management and troubleshooting.• Work with partners to manage the sales channel, both locally and abroad.

Ottawa, Canada Area

On-call position to provide public education and training of First Aid and CPR; provide certification and re-examination in various levels of First Aid and CPR.

Ottawa, Canada Area

Ensure network availability and customer support is maintained 24/7, 365 days of the year. • Proactively monitor the satellite networks utilizing fault monitoring tools.• Perform details trouble ticket documentation.• Deliver 1st level troubleshooting and diagnostic support for customers.• Collaborate with vendors and subcontractors.• Track escalation procedures to insure customer outage notifications are communicated. • Constantly communicate progression of fault restoration internally and with the customer.• Prepare daily statistical package focused on the business drivers of the network.• Perform regular analysis on customers and services to assist product management and sales.

Daeduck International

Channel Manager for Central and South American customers; providing ‘quick turn-around’ hardware requirements.• Support customers with order process, logistics, account management and troubleshooting.• Work to minimize costs in the supply chain using forecasting tools.• Facilitate the relationship between the customer and the company.

Ottawa, Canada Area

Worked as a summer student in the Water Safety and First Aid programs helping out as required.

Bachelor Of Management, General Business - Marketing

Activities and Societies: Studdy Buddy, Student MentorCompleted Bachelor's degree via correspondence while working full-time. Graduated.

Diploma In Business Administration, Marketing (Major)

Activities and Societies: Member of Students Council, Member of OCMC, Bartender at student lounge, worked for Student Union.Ontario.

Bachelor Of Arts

Activities and Societies: Played on the varsity rugby team, worked at the student pub and worked for the student's union.Took several.