Alex V. Email & Phone Number

Responsible for installing and performing preventative maintenance on Laerdal's line of simulators for hospitals, schools, and miscellaneous medical facility customers.Collaborating inter-departmentally to provide the best possible service for the customer, fostering good relationships with the client executives and technical support resources so that the.

Schaumburg, Illinois, United States

Provide frontline technical support by both email and phone for Public Safety Communication customers.Research and develop fixes for common problems.Collect, summarize, and chronologically document technical information.Escalation of urgent issues requiring more in-depth knowledge to appropriate internal resources. Collaboration with various internal teams.

Schaumburg, Illinois, United States

Configuration of Fortinet and Juniper firewalls to allow communication of Security Monitoring solutions through the customer’s network.Heavily participated in migration of entire ArcSight install base to SplunkMaintaining accurate and compliant database of secure credentials for system access. Responsible for reviewing all security related Customer Support.

Schaumburg, Illinois, United States

Leading technical resources during periods of high stress to ensure the timely resolution of critical Public Safety Communication outages.Acting as an escalation point for various support teams.Reporting on active incidents to executive management and supporting the Account Managers onescalations.Coordinating and leading activities to plan, exercise, and.

Schaumburg, Illinois, United States

Possessing Public Trust clearance to manage and support the highly regulated US Navy ELMR dispatch team.Writing, testing, and disseminating all process documentation for the US Navy and Dispatch Services team.Training agents on process for both the US Navy contract as well as standard Dispatch procedure. Creating user acceptance criteria and working with.