Youth SpeakerAuthorConsultant

• Maximize opportunities to retain existing customers from disconnecting while retaining and upselling core products i.e. video, data and phone • Execute retention strategy that strikes balance between saving customers and retaining revenue • Actively and consistently support all efforts to simplify and enhance the customer experience • Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions • Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques • Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc • Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints • Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function • Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain • Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services

Life Insurance / Mortgage Protection / Retirement Specialists

Coaching Student Pastors in North Dakota in the areas of Networking, Community Mobilization, Mentoring, and Student Ministry Development.

Provide direct supervision of juveniles at a co-educational juvenile correctional facility. This includes daily living activities, counseling, role-modeling, teaching adolescent development skills, discipline actions, crisis intervention and accurate documentation of activities and incidents.

Student Pastor Essential Duties and Responsibilities:• Oversee student ministries and mentor students involved in student ministries.• Cast vision, communicate the Student Ministries philosophy of ministry, and implement structure and strategy of the Student Ministries.• Develop, oversee, and train all levels of leadership within the Student Ministries including the core adult leadership, the regular adult leadership and the student leadership utilizing elder leadership as needed. • Oversee all major ministries and worship within the student ministries, especially Sunday mornings, mid-week meetings, camps, mission trips and D-Groups• Is available to students for counseling and general discussion through the maintenance of agreed upon office hours and by special appointment.• Seeks to build relationships with students, families of students and staff.Administrator Essential Duties and Responsibilities:• Develop business processes to improve operational efficiency of the church;• Develop Policies to guide organizational and operational behaviors of the church;• Implement technology solutions to improve business and operational processes;• Review all purchases and provide assessment of spending trends and budgets to identify areas for improvement of efficiency;• Oversee all church insurance policies, acquisition and claims reporting;• Work with staff and committee chairpersons to determine equipment needs and supervise purchases as required;• Direct the weekday operation of the church office and those activities required in preparation for Sunday and other special worship services; supervise administrative support staff and other nonexempt workers assigned to this function and provide direction as needed• Provide administrative support for all personnel and human resource activities; employee benefits; and salary administration.

Road Manager / Mobilzation Director for Josh McDowell.Pre-Tour Duties• Consult call team concerning on site evaluations• Review all Partnership Agreement modifications and give consultation• Mobilization of True Foundation Communities• Assist with modification to existing documents and communication with cities• Design and Distribute tour log • Secure accommodations for TFT team• Communicate with TFT Team Tour Duties• Manage finances while on tour• Pay crew per diem and record amounts• Communicate with campaign coordinator• Conduct onsite strategy meeting with coordinators at CLM• Oversee set-up of venue• Coordinate volunteer needs• Oversee and assign intern responsibilities• Supervise distribution and inventory of TFT promotional materials• Coordinate resource sales with Marketing Director• Inform Josh of all pertinent event information• Ensure that Josh promotes resources and promotional materials• Communicates all pertinent information to Host• Supervise collection of offering during PA• Oversee set-up of production equipment for YE• Direct and advise drama team• Direct and inform MC of pertinent information• Coordinate evangelism• Collect monies from cities Post Tour Duties• Submit monies to accounts receivable at end of tour• Complete and distribute event reports• Copy and mail action sheets• Conduct tour evaluation• Ensure bus is ready for next tour

Teacher• -Prep Worship in the Zone• -Prep Small Group StudyYouth Pastor• Student time • Campus visitation • Sunday morning Prayer and Praise • Sunday night (LiveWire) & Wed. Night (PowerSurge) • Small Groups (LiveWire, ShockWave, and PowerSurge)• Special events Administrator• Planning, budget, finances, etc• Programming ideas• Phone Calls and Letters• Developer• Creating new ministry tools• Leader• Volunteer Staff meetings• Volunteer Staff development• Praise Band• Served as Purpose Driven Youth Ministry Mentor for the State of Georgia• Supervised total Youth Ministry (Avg. 4 leaders, and 40 youth)

• Performed religious support duties for Unit Ministry Team (UMT) programs, worship services and crisis intervention.• Performed UMT functions in field and combat environment.• Performed combat lifesaver tasks. • Applied communication skills in crisis and potential suicide intervention. • Supported the UMT family readiness program and assisted families in spiritual renewal upon reintegration.• Coordinated UMT activities and maintains physical security of UMT facilities / equipment. • Safeguarded privileged communications and offerings. • Arranged religious retreats and memorial ceremonies. • Performed office administration functions using automated systems to include inventorying supplies and equipment and determining supply requirements.• Performed religious support duties in first level battle fatigue care. • Provided for emergency ministrations on the battlefield. • Prepared UMT section input to staff estimates, operation plans and orders. • Coordinated rites, sacrament, ordinances, and the UMT family readiness program. • Organized support for UMT programs, worship and small group training sessions. • Conducted training on indigenous religious, cultural distinctions, and customs. • Trained and performed religious support duties within the commander’s area of operation. • Assisted soldiers in developing moral values and resolving conflict.• Supported the combat stress control team. • Organized religious retreats.• Trained family support group leaders. • Conducted moral leadership training. • Implemented crisis intervention strategies. • Implemented internal controls for funds and prepared requests for grants.• Performed conflict resolutions• Developed Comprehensive Brigade Level Training Plan for Chaplain Assistants.• Managed and Accounted for Equipment and funds totaling over $100,000.00.

Teacher• -Prep Worship in the Zone• -Prep Small Group StudyYouth Pastor• Student time • Campus visitation • Sunday morning Prayer and Praise • Sunday night (LiveWire) & Wed. Night (PowerSurge) • Small Groups (LiveWire, ShockWave, and PowerSurge)• Special events • Administrator• Planning, budget, finances, etc• Programming ideas• Phone Calls and Letters• Developer• Creating new ministry tools• Leader• Volunteer Staff meetings• Volunteer Staff development• Praise Band• Served as Wilson Area Youth Network Campus Ministry Coordinator• Supervised AWANA Program (Avg. 70 children)• Supervised total Youth Ministry (Avg. 4 leaders, and 25 youth