Samuel Goodman Email & Phone Number

London, Gb

• Empowered two teams to self-organise, leveraging Jira and bringing active involvement to short-term and milestone planning, freeing up the Product Owner to focus on stakeholder engagements.• Improved the efficiency of Sprint Planning and the Daily Scrum, increasing engineer capacity by 40+ combined hours per 2-week Sprint, creating capacity to address technical debt and making time for backlog refinement.• Refined effort estimation and empowered the team to seal Sprints, eliminating Sprint creep and stabilising Velocity. Capitalised on this additional structure to formalise a software release cadence.

• Managed the technology decommission and exit program for three buildings, comparing vendors to ensure that the budget was not exceeded. Careful time tracking and dependency management to meet deadlines.• Built and deployed a state-of-the-art IT desk support experience for 10,000 staff by creating a PowerApps/Azure virtual queuing system, increasing efficiency and saving 1000+ hours of staff queuing time per quarter.• Upgraded 700+ staff workstations across the city campus, reducing failure demand. Careful risk and vendor management ensured work was completed on schedule without interruption to operations.• Delivered an advanced IoT vending machine to internal staff, capable of dispensing tech peripherals and recovering costs via automation, that will create more than one full time position worth of additional capacity in the tech support team.• Ensured consistent project visibility through documentation and communication of RAID updates at leadership meetings, using Jira, Confluence, Microsoft Project and M365 for work management.

• Organised data migrations and reduced the hardware footprint at seven global Macquarie offices, achieving business outcomes and eliminating the need to deploy $170k+ worth of new virtualisation-capable hardware.• Oversaw construction of a data pipeline handling 8TB per month, identifying legacy network protocols and automatically presenting findings to stakeholders for remediation.

WordPress website development, including hosting setup, copywriting, media and logo design, Microsoft/Google email setup and integration.

Created reporting tools to enable visibility over critical internal services.

Improved threat detection tools for the Response team to better react to bad actors.