Goodness Madu (Itil 4) Email & Phone Number

Canada

Brampton, On, Ca

Etobicoke, Ontario, Canada

• Designed multi-tier architecture to setup infrastructure in AWS for web server, DB server, load balancers & Route53• Designed fault tolerant, scalable and robust architecture after collecting the requirements from the stakeholders• Created user accounts, policies and roles on Amazon Web Services using IAM• Migrated data from on-premise SQL Server to AWS RDS using Data migration service• Created a lambda function to read the logs from Code Build and ingest logs in Log DNA tool• Created YAML template to spin the infrastructure (VPC, EC2, RDS, Security Groups) using AWS CloudFormation• Identify access issues and assign required policies to IAM users and roles• Created S3 bucket policy to enable cross account bucket access and generated JSON policies using policy generator tool• Led teams to architect, design, develop and implement cloud solutions (Amazon web services) encompassing multiple specializations, platforms and technologies.

Lagos State, Nigeria

Website DesignWordPress website management CMS web management Information Technology consultancy Service-Oriented software consultancy Professional Pitch Deck designerTranscribing voice to text

Lagos, Nigeria

• Designed, configured and deployed Amazon Web Services (AWS) for applications utilizing the AWS stack (Including EC2, Route53, S3, RDS, Cloud Formation, Cloud Watch, SQS, IAM)• Cost and performance monitoring of resources and applications using AWS Cloud Watch and configured notifications for the alarms generated based on events defined• Created user accounts, policies and roles on Amazon Web Services using IAM• Migrated data from on-premise SQL Server to AWS RDS using Data migration service• Prepared an architecture and deployed network infrastructure within VPC with public and private subnets, configure routing tables, security group and internet gateway• Configured low latency static website using S3, Cloud Front.

Lagos, Nigeria

User Support: Troubleshooting and resolving hardware, software, and network issues, responding to user inquiries, and guiding users through problem-solving steps.Incident Management: receiving, logging, and categorizing user-reported incidents or service requests, assessing the impact and urgency of incidents, escalating critical issues, and tracking incidents until they are resolved, ensuring timely resolution and minimal disruption to the users.Problem Management: investigate recurring incidents or underlying problems, analyze root causes, and collaborate with other teams to implement preventive measures and permanent solutions, aiming to improve service stability and minimize future incidents.Configuration Management: Maintaining accurate and up-to-date configuration data, documenting hardware and software assets, tracking changes and updates, and ensuring that configuration items are properly recorded and controlled.Knowledge Management: creating and updating technical documentation, user guides, and knowledge base articles. Share insights, tips, and best practices with the support team and end-users, fostering self-service capabilities and empowering users to resolve common issues independently.

Lagos State, Nigeria

Conducted market research and identified potential customers for the company's products or services.Developed and maintained relationships with customers through regular visits, calls, and emails to understand their needs and requirements.Negotiated and closed deals with customers, meeting or exceeding assigned sales targets.Coordinated with internal teams to ensure timely delivery of products or services and resolved any customer complaints or issues.

Lagos State, Nigeria

Provided technical support to end-users for hardware, software, and network-related issues.Diagnosed and resolved issues related to desktops, laptops, printers, scanners, and other peripherals.Installed and configured operating systems and software applications for end-users.Developed and maintained knowledge base articles and standard operating procedures for common IT support issues.

Graduate Certificate - Cloud Computing, Computer And Information Sciences And Support Services

Proficient in cloud development and delivery, adapting to diverse industrial contexts. Experienced in utilizing case methodology.

Specilization Certificate, Business Technology Management

Activities and Societies: IT-enabled Digital Transformation; Accounting and Finance for IT; Digital Media; Project Planning and Management.

Data Science Professional Certificate, Data Processing And Data Processing Technology/Technician

Activities and Societies: Data Science; Machine Learning; Python Programming; Data Analysis; Data Visualization (DataViz)Data Science has.

Bachelor Of Science - Bs, Computer Science

Activities and Societies: University Ambassador

Advance Certificate, Information Technology, Good

Certificate, System Support And Maintenance, Good