Hello! I'm Goodness Madu, a cloud enthusiast and an experienced IT Support Specialist with a strong background in technical support, user training, and documentation creation. Over the years, I've developed a deep passion for leveraging technology to streamline operations and enhance user experiences.🚀 Professional Journey:I started my career as a Sales Representative, honing my communication and relationship-building skills. Transitioning into IT, I've excelled in roles such as IT Support Specialist and ICT Service Support Analyst, where I've gained hands-on experience in troubleshooting hardware/software issues, managing help desk operations, and conducting system administration tasks.🔧 Technical Expertise:My technical skill set includes proficiency across various platforms like Windows OS, MAC OS, iOS, Android, and Linux. I'm adept at utilizing ticketing systems for efficient support request management and have a knack for problem-solving and strategic planning. Additionally, I hold certifications in ITILv4 and have completed Power BI Essential Training.🎓 Educational Background:I hold a Graduate Certificate in Cloud Computing from Humber College and an Associate's degree in Computer Science from the University of the People. These educational experiences have equipped me with a solid foundation in cloud development, virtualization, data storage security, and automation.💼 Current Role:Currently, I'm contributing my expertise part-time as an AWS Cloud Architect at PayApp by UCL Inc., where I'm involved in providing cloud solutions by provisioning resources as needed, also proving technical assistance and ensuring data security protocols are followed diligently.Let's connect to discuss IT trends, share insights, and explore potential collaboration opportunities!
Payapp By Ucl Inc
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It Support SpecialistPayapp By Ucl IncBrampton, On, Ca
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Aws Cloud ArchitectPayapp By Ucl Inc Feb 2024 - PresentEtobicoke, Ontario, Canada• Designed multi-tier architecture to setup infrastructure in AWS for web server, DB server, load balancers & Route53• Designed fault tolerant, scalable and robust architecture after collecting the requirements from the stakeholders• Created user accounts, policies and roles on Amazon Web Services using IAM• Migrated data from on-premise SQL Server to AWS RDS using Data migration service• Created a lambda function to read the logs from Code Build and ingest logs in Log DNA tool• Created YAML template to spin the infrastructure (VPC, EC2, RDS, Security Groups) using AWS CloudFormation• Identify access issues and assign required policies to IAM users and roles• Created S3 bucket policy to enable cross account bucket access and generated JSON policies using policy generator tool• Led teams to architect, design, develop and implement cloud solutions (Amazon web services) encompassing multiple specializations, platforms and technologies.
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Web DesignerZiema Technology Ltd Apr 2016 - PresentLagos State, NigeriaWebsite DesignWordPress website management CMS web management Information Technology consultancy Service-Oriented software consultancy Professional Pitch Deck designerTranscribing voice to text
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Aws Cloud EngineerEverhealthy Multi-Dynamic Int'L Jan 2020 - Mar 2023Lagos, Nigeria• Designed, configured and deployed Amazon Web Services (AWS) for applications utilizing the AWS stack (Including EC2, Route53, S3, RDS, Cloud Formation, Cloud Watch, SQS, IAM)• Cost and performance monitoring of resources and applications using AWS Cloud Watch and configured notifications for the alarms generated based on events defined• Created user accounts, policies and roles on Amazon Web Services using IAM• Migrated data from on-premise SQL Server to AWS RDS using Data migration service• Prepared an architecture and deployed network infrastructure within VPC with public and private subnets, configure routing tables, security group and internet gateway• Configured low latency static website using S3, Cloud Front. -
Information Technology Support AnalystMelisfon Nigeria Limited May 2016 - Jan 2020Lagos, NigeriaUser Support: Troubleshooting and resolving hardware, software, and network issues, responding to user inquiries, and guiding users through problem-solving steps.Incident Management: receiving, logging, and categorizing user-reported incidents or service requests, assessing the impact and urgency of incidents, escalating critical issues, and tracking incidents until they are resolved, ensuring timely resolution and minimal disruption to the users.Problem Management: investigate recurring incidents or underlying problems, analyze root causes, and collaborate with other teams to implement preventive measures and permanent solutions, aiming to improve service stability and minimize future incidents.Configuration Management: Maintaining accurate and up-to-date configuration data, documenting hardware and software assets, tracking changes and updates, and ensuring that configuration items are properly recorded and controlled.Knowledge Management: creating and updating technical documentation, user guides, and knowledge base articles. Share insights, tips, and best practices with the support team and end-users, fostering self-service capabilities and empowering users to resolve common issues independently. -
Sales RepresentativeJustgood Pharmacy - Lagos Nov 2014 - May 2016Lagos State, NigeriaConducted market research and identified potential customers for the company's products or services.Developed and maintained relationships with customers through regular visits, calls, and emails to understand their needs and requirements.Negotiated and closed deals with customers, meeting or exceeding assigned sales targets.Coordinated with internal teams to ensure timely delivery of products or services and resolved any customer complaints or issues.
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Information Technology Support TechnicianPurplerich Nigeria Limited Jan 2014 - Oct 2014Lagos State, NigeriaProvided technical support to end-users for hardware, software, and network-related issues.Diagnosed and resolved issues related to desktops, laptops, printers, scanners, and other peripherals.Installed and configured operating systems and software applications for end-users.Developed and maintained knowledge base articles and standard operating procedures for common IT support issues.
Goodness Madu (Itil 4) Education Details
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Computer And Information Sciences And Support Services -
Business Technology Management -
IbmData Processing And Data Processing Technology/Technician -
Computer Science -
Niit FortesoftGood
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Niit FortesoftGood
Frequently Asked Questions about Goodness Madu (Itil 4)
What company does Goodness Madu (Itil 4) work for?
Goodness Madu (Itil 4) works for Payapp By Ucl Inc
What is Goodness Madu (Itil 4)'s role at the current company?
Goodness Madu (Itil 4)'s current role is IT Support Specialist.
What schools did Goodness Madu (Itil 4) attend?
Goodness Madu (Itil 4) attended Humber College, Indian School Of Business, Ibm, University Of The People, Niit Fortesoft, Niit Fortesoft.
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