Digital media professional with 10+ years of client services experience and 18+ years of talent management experience. A proven track record of leading with empathy and inclusion to enhance company culture, while increasing client outcomes. Passionate about both client management and team engagement to provide the highest level of service for all clients and the best company experience for team members. An expert in developing and implementing data-driven solutions to improve customer success metrics, such as retention, satisfaction, and upsell/cross-sell outcomes.