My purpose is to help individuals, teams, and organizations maximize their potential. I do this through coaching individuals, developing process improvements and training programs to support them, translating concepts between stakeholders to achieve common understanding, communicating to large audiences to promote ideas, and leading teams that attract and retain talent.As a lifelong technology enthusiast and professional communicator, I enjoy figuring out how things work, discovering problems worth solving, imagining a better world, and inspiring others to get there. I have two decades of entrepreneurial and professional experiences within education, non-profit, finance, and fortune 500 technology and financial services sectors. From those 20+ years, I’ve found the most joy in not only participating but leading. Since 2008, I’ve been leading innovations within Mastercard’s cardholder loyalty and digital payments areas, forging strong partnerships with engineers, product leaders, and stakeholders throughout our globally distributed workforce. Beyond Mastercard, I maintain a small set of clients for whom I provide technology, design, communication, and marketing consulting. Outside of work I'm happily married > 15 years and raising 4 children. I volunteer at my local church where I lead multiple teams of volunteers and enjoy using my audio and video production for live and pre-recorded events.Here are topics about which I’m most passionate: empathy, knowing my customer, effective communication, emotional intelligence and health, self-care, resonant leadership, outcomes over outputs, coaching for empowerment, starting with why, services-based architectures, data telemetry, testing and learning, organizational transformation, providing clarity and context, telling stories, advocating for customers and colleagues.