Chad Goodwin Email & Phone Number

Accomplished IT Leader with experience overseeing diverse IT domains, including Service Desk, Cloud, Infrastructure, Business Applications, Cybersecurity, Software Engineering, Enterprise Architecture and Data Analytics. Known for strategic planning and business alignment with a proven ability to launch and optimize IT services to create customer value. Skilled in guiding diverse teams, refining data ecosystems, and fostering an analytics-driven culture.Generating value through:𝐆𝐑𝐎𝐖𝐓𝐇 𝐄𝐍𝐀𝐁𝐋𝐄𝐌𝐄𝐍𝐓: Successfully integrated multiple acquisitions and supported organic growth from 150 employees and $300M in revenue to over 1,100 employees and $1.1B in revenue by establishing new IT services that create value for internal and external customers.𝐀𝐋𝐈𝐆𝐍𝐈𝐍𝐆 𝐒𝐓𝐑𝐀𝐓𝐄𝐆𝐈𝐄𝐒: Promoted greater transparency and clearer communication around corporate strategies, aligning IT roadmaps to contribute to the execution of strategic objectives.𝐈𝐌𝐏𝐑𝐎𝐕𝐈𝐍𝐆 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐄𝐗𝐏𝐄𝐑𝐈𝐄𝐍𝐂𝐄𝐒: Directed the creation of a customer portal, boosting self-service capabilities and cutting customer inquiries by 20%.𝐀𝐂𝐂𝐄𝐋𝐄𝐑𝐀𝐓𝐈𝐍𝐆 𝐎𝐏𝐄𝐑𝐀𝐓𝐈𝐎𝐍𝐀𝐋 𝐄𝐅𝐅𝐈𝐂𝐈𝐄𝐍𝐂𝐘: Facilitated capabilities assessments, process mapping, and value stream analysis, improving global process standardization from 60% to over 90%. Implemented numerous business applications, including ERP, OMS, TMS, WMS, HRIS, and CRM systems, as well as RPA tools to aid in process automation.𝐏𝐑𝐎𝐌𝐎𝐓𝐈𝐍𝐆 𝐃𝐀𝐓𝐀-𝐃𝐑𝐈𝐕𝐄𝐍 𝐃𝐄𝐂𝐈𝐒𝐈𝐎𝐍𝐒: Established a product practice focused on data analysis and spearheaded the development of balanced scorecards and dashboards, creating actionable financial and operational KPIs. Analyzed client portfolios to better understand customer stratification, leading to new pricing strategies that increased margins by 10%.𝐌𝐀𝐈𝐍𝐓𝐀𝐈𝐍𝐈𝐍𝐆 𝐅𝐈𝐒𝐂𝐀𝐋 𝐒𝐓𝐄𝐖𝐀𝐑𝐃𝐒𝐇𝐈𝐏: Oversaw a $22M OpEx and CapEx budget, managing costs under budget every year and reducing total IT expenses by 1-4% annually as a percentage of total SG&A, while expanding services.Skills:Communication, Team Development, Strategic Planning, Product Management, Portfolio and Project Management, Agile Methodologies, Compliance and Risk Management, Process Optimization, Digital Transformation, Innovation Industry Experience:Logistics, Freight Forwarding, Warehousing and Distribution, Supply Chain Management, Technology, Consulting and Finance.

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  Pacific Lutheran University - School Of Business

  Bachelor Of Business Administration (Bba)