• Conduct thorough assessments to determine risk levels and appropriate interventions.• Collaborate effectively with law enforcement, schools, and healthcare providers to gather and synthesize relevant information.• Develop and implement individualized case plans, outlining goals, services, and timelines.• Monitor and evaluate the progress of cases, making necessary adjustments to interventions.• Provide crisis intervention and support to families in high-stress situations.• Maintain accurate and up-to-date records, documenting all interactions and interventions according to guidelines, which translates to meticulous documentation and compliance skills.• Prepare detailed reports and court documents of evidence and recommendations.• Collaborate with legal professionals, therapists, and community organizations to coordinate services.• Conduct home visits to assess living conditions and identify potential risks, emphasizing safety and compliance.• Stay informed about relevant laws, regulations, and best practices in child welfare, applying this knowledge to improve service delivery.

Yellow (formerly New Penn Motor Express Inc)• Orchestrated end-to-end logistics operations for an LTL carrier, focusing on routing, dispatching, and seamless coordination of inbound and outbound logistics activities.• Led a diverse team of drivers, dock workers, and office staff, ensuring streamlined operations and adherence to project timelines.• Implemented robust project management methodologies to optimize workflows, resulting in cost reductions and improved overall efficiency.• Spearheaded complex projects, overseeing intricate details such as missing, misdelivered, and damaged freight, demonstrating adept problem-solving skills and ensuring exceptional customer service.• Facilitated the transition from legacy systems to advanced technological platforms, showcasing meticulous planning, execution, and troubleshooting skills.• Conducted comprehensive training sessions for employees, elevating their technical proficiency and adaptability to enhance overall project performance.• Provided expert technical support for various departments, resolving a high volume of end-user issues promptly and efficiently.• Contributed significantly to the development of detailed technical documentation, including process flows and standard operating procedures, enhancing operational accuracy and ensuring compliance with industry standards.Key Achievements:• Successfully led and managed multifaceted logistics projects, ensuring seamless coordination and timely project completions.• Enhanced team adaptability and productivity through targeted training sessions, even among employees with limited technical expertise.• Implemented strategic operational changes, resulting in substantial cost savings and elevated customer satisfaction levels.• Championed the integration of advanced technologies, fostering a culture of innovation and efficiency within the organization.

• Leveraged excellent customer service skills to maintain a satisfaction rate above 90% and worked closely with customers and departments to resolve billing discrepancies, achieving a 30% reduction in billing disputes.• Streamlined paperwork and data entry processes to ensure timely and accurate information flow.• Provided ongoing feedback to co-supervisors, staff, and upper management, as needed.

• Conducted thorough investigations and served legal documents, including subpoenas, summonses, and complaints, to individuals and corporations in compliance with New York City legal procedures and timelines.• Collaborated with law enforcement, legal professionals, and private clients to support ongoing investigations, ensuring the accuracy and legality of evidence and document service in civil and criminal cases.• Utilized advanced surveillance techniques, including video, audio, and GPS tracking software, to conduct covert operations, gather critical evidence, and monitor individuals or organizations involved in legal disputes.• Strategically planned and executed service of process, navigating complex or high-risk environments to locate and serve individuals, often requiring creative problem-solving and persistence.• Maintained detailed records of investigations, document service attempts, and completed deliveries, ensuring all legal and procedural requirements were met.• Communicated regularly with clients, attorneys, and court officials, providing updates and detailed reports on service and investigation progress, contributing to case development and resolution.• Adhered to strict confidentiality and ethical standards, safeguarding sensitive information throughout the investigative and legal process.

• Verified identification documents and currency for authenticity and compliance with security standards, following established protocols to maintain accuracy and integrity.• Addressed customer inquiries, resolved issues, and handled complaints efficiently, maintaining professionalism and delivering excellent customer service.• Assessed and resolved complex customer issues involving registration, licensing, and documentation discrepancies, ensuring smooth and accurate service operations.• Collaborated with colleagues and supervisors to handle high-volume transactions during peak periods, enhancing workflow efficiency and reducing wait times.• Utilized DMV-specific software to process registrations, license renewals, and other transactions accurately while maintaining data security and confidentiality.• Ensured strict adherence to state regulations and policies regarding vehicle registration and licensing, providing clear guidance to customers on procedures and documentation requirements.

• Operated and maintained the NYPD's 911 emergency call center communication systems, including radio, telephone, and computer-aided dispatch networks, ensuring seamless communication during critical incidents and emergencies.• Fielded and processed high-volume 911 emergency calls in a fast-paced, high-pressure environment, assessing situations quickly and dispatching first responders with precise, real-time information to ensure rapid response and effective crisis management.• Coordinated communication between multiple agencies, including law enforcement, fire departments, and medical teams, to manage complex, multi-agency incidents such as fires, accidents, and criminal activities, ensuring clear and accurate information exchange.• Monitored radio frequencies and maintained constant communication with officers in the field, relaying critical updates and situational changes to optimize safety and operational effectiveness.• Collaborated with cross-functional teams during large-scale events, public emergencies, and high-security situations, ensuring effective communication and coordination of resources to maintain public safety.• Ensured compliance with all NYPD protocols and communication procedures, maintaining detailed logs and records of communications and actions taken during emergency responses.• Trained and mentored new communications technicians on operational procedures, systems usage, and effective communication strategies, contributing to team readiness and competence.