Kelsey Goodwin Email & Phone Number

Massachusetts, United States

Maine, United States

Boston, Massachusetts, United States

Supports management team through calendar coordination, presentation development, tracking funds, balancing priorities throughout employees, and logistical support.Registers guests in the housing division in accordance with standard intake protocols and maintains up-to-date daily guest census. Documents guest information at intake in accordance with governmental documentation requirements; maintains high standards for data quality and accurate records.Coordinates with external referral partners to triage guest referrals, discharges to external facilities or housing units, maintenance repairs for building and food service for guests.Provides administrative assistance to program managers and case managers as requested - faxing paperwork, obtaining records, making phone calls regarding patient transfers, project support, and implementation.Monitors the effectiveness of the program, making adjustments as needed. Monitors quality initiatives, including staff recruiting and training, monitoring/reporting of significant clinical events, patient satisfaction, and satisfaction of referral sources.Provides harm reduction education and overdose prevention education to participants and work with the team to address overdoses.Follow all overdose response protocols including using Narcan when necessary.Provide appropriate treatment information, referrals and linkages to help individual improve safety and reduce risk behaviors.

Boston, Massachusetts

Guided clients from initial intake call through the first scheduled appointment with a clinician (for varying services including therapy, psychiatry, and testing).Engaged with prospective clients seeking access to behavioral health services.Handled up to 50+ incoming and outgoing phone calls a day and scheduled an average of 10 patients for appropriate mental health services.Maintained accurate and confidential information of clients during the intake process while providing empathy and understanding.Ability to diffuse any urgent or crisis situations using good judgment, professionalism and empathy in dealing with internal or external clients and determined appropriate level of care required for each client seeking services.

Served an average 8 to 12 hour shift, along with serving patrons during the pandemic. Presented menus to patrons and provided excellent customer service by answering questions and making recommendations upon request in a 60+ seat-restaurant.Transmitted orders to bar and kitchen in a fast-paced setting while adhering to patrons’ preferences, allergies, and dietary restrictions. Collaborated closely with restaurant and management staff to ensure quality experiences for guests while serving up to six tables at once. Protected patrons by adhering to sanitation, safety, and alcohol beverage control policies while maintaining a safe and welcoming environment. Performed extensive side work before and after shift to ensure the food prep area and restaurant were organized and sanitized.

Lowell, Massachusetts, United States

Designed the company's social media page by creating infographics, brochures, and social media posts to reach the Greater Lowell community on cleaning and safety procedures when handling chemicals.Demonstrated written communication skills by conducting literature reviews and research on environmental health, safety, and the use of chemicals within the janitorial and industrial environment.Investigated health hazards within the community during the COVID-19 pandemic, including research on cleaning products and effective solutions for businesses and companies to use safely.Assisted the laboratory specialist and director with laboratory activities and attended weekly meetings to learn educational tools and laboratory practices for professional development.Used project management skills such as strategic planning, data collection, and report writing to extensively research and develop undergraduate projects on workplace safety, use of chemicals, and cleaning procedures following the pandemic.

Lowell, Massachusetts

-Applied exceptional customer service skills to schedule outpatient procedures, patient appointment scheduling, registration, billing, and medical records.-Warmly and promptly welcomed over 50+ patients and families while ensuring an efficient check-in process. -Verified accurate, essential patient information into the hospital and registration system with 90% accuracy.-Processed electronic medical records, copied documents, faxed doctor orders, and referrals to other medical facilities.-Recorded and obtained co-pay amounts while maintaining patient confidentiality in concordance with HIPPA guidelines.-Answered patients’ billing and scheduling questions over the phone and triaged calls when appropriate.-Assisted or escorted patients to the appropriate departments, such as billing, phlebotomy, or primary care.-Collaborated closely with nurses and physician staff on an on-going basis to ensure timely patient care, accurate registration, and updated medical information.

Lowell, Massachusetts

Lowell, Massachusetts

Responsible for providing timely and friendly service to customers.Utilize knowledge of products sold in restaurant while upselling drinks and specials.Prepare specific orders for customers while providing satisfactory service.Utilize team work and effective communication to accomplish tasks throughout restaurant.

Lowell, Massachusetts

Lowell, Massachusetts

Served orders and delivered customers' choice of food or alcohol drink.Familiarized guests with the menu and daily specials while recording food order.Suggested meal-add ons or seasonal items to increase restaurant sales.Regularly checked in with guests to ensure complete customer satisfaction at all times. Effectively communicated to kitchen staff and management about certain dietary restrictions or special requests made by the guest.Performed cleaning tasks directed by management.

Lowell, Massachusetts

Aesthetics

Bachelor'S Degree, Public Health

Activities and Societies: Graduated Magna Cum Laude December of 2020Bachelor's of Public Health with a concentration in Health Promotion

Entrepreneurship/Entrepreneurial Studies