Leah Goodwin Email and Phone Number

• Managing the creation and incorporation of business vision and goals, holding CEO and team members accountable to vision and desired team culture• Improve and manage project management software and overall business calendar, prioritizing daily/weekly/monthly tasks for all team members• Planning, scheduling, and executing leadership and team meetings to review team and project needs and translate them into action items for team members to run with• Developing and organizing business processes, systems, and documentation for team accessibility and success• Creating and implementing processes to manage various course creation sites, launches, websites, and content creation as well as team management and training• Supporting and leading team members through the successful completion of projects. Ensuring they have what they need to keep moving forward toward the goals and completion of the project.• Creating and documenting brand and design standards for successful use by team members.

• Helped create and execute social media strategy that increased blog traffic by 300%• Oversaw other interns in the execution of social media and graphics creation responsibilities• Implemented email communications and pop-ups, using MailChimp, to help increase subscribers to the blog• Re-designed media kit, worked on site re-branding in addition to other site improvements• Created processes and documentation for consistency in task execution, training, scheduling and graphics creation

Managed projects and processes for various corporate clients Responsible for scheduling, project setup and execution, delivery of a quality product, and invoicingCoordinated with internal departments and clients to create and test multiple personalized clients websites, emails and print programs, to support corporate client’s advisor base of 4,500+Instrumental in creating of biography program involving creation of complex ordering website and variable print options with specific guidelines to be followed.Created reports, presentations, and documentation for meetings and client use, as well as for ISO9000 certification requirementsPlanned and organized various events Supported various needs of project managers, virtually, from 2002 to 2005

Involved, extensively, in creation of web-based ordering system for the Biography program (for 4,500 American Express Financial Advisors, Inc.), as well as establishing internal processes to support the projectCoordinated with Project Manager and team members to solve problems, address project needs and improve processesHandled high call volume of customer’s placing orders and asking questions