Alyssa Goold Email & Phone Number

Remote

Remote

Remote

Remote

- Manage accounts that include but not limited to treatment centers, healthcare systems, courts, insurance companies.- Coordinate onboarding calls and implementations for WEconnect clients.- Document in Salesforce all activities thoroughly.- Track and drive materials for onboardings and implementations.- Provide support where needed and build relationships with clients with passion and strategy in mind.- Proactively collaborate on creative ways to nurture client relationships and growing within accounts.- Communicate with Sales, Marketing, and Engineering team client needs precisely and follow-through to resolution any client requests.- Participate to present at client sites the WEconnect platform to both staff and patients.- Collaborate with leadership and marketing on onboarding processes, collateral and program.- Travel as needed to client sites as mutually agreed on in advance.

Mission Viejo, California

-Collaborate with external Billing Company and Insurance Companies to maintain business relations.-Direct and oversee all processes in the Billing and Collections Department; Deductibles, Coinsurance, Copays, and Paid to Member Reimbursement Checks.-Ensure accuracy of deposits, demographic and other information entered into the patient billing system.-Provide monthly report on the status of Accounts Receivable.-Maintain regular schedule for sending out billing statements.Confirm that patients who have coverage that is not accepted at our organization are made aware of their responsibility and arrange acceptable payment options.

Mission Viejo, Ca

-Created and developed internal Billing and Collections Department.-Implemented key programs, policies, and procedures to ensure professionalism and consistency.-Ensure compliance, developed strategies, and executed projects.-Performed daily operations of billing and collections for patient co-pays, deductible, coinsurance, and paid to member checks for services rendered at the facility.-Maintained and nurtured relationships with billing company, insurance companies, and clients to ensure the collections process was effective.

Mission Viejo, California

Utilized SalesForce to track in and out bound calls to clients pertaining to their outstanding account balance.-Responsible to explain financial responsibility to all incoming clients and set up payment plans.-Compiled financial reports pertaining to outstanding balances due. Reviewed reports weekly to update status.-Identified key areas of improvement the collections department needed.-Prepared draft of new policies, procedures, and documents for CEO approval.

San Clemente, California

Lead and execute 24 Hour business processes by leading, training and developing a strong team of sales advisors proficient in showing potential members how easy to join and easy to use our clubs are.Achieve club membership goals by meeting or exceeding the club’s new member enrollment and personal training attachment targets.Establish and communicate a vision for the Membership Team, ensuring an environment where all sales advisors thrive.Enthusiastically create a club climate that supports Changing Peoples’ Lives through Fitness. Consistently and effectively manage the performance of sales advisors, providing the necessary guidance, coaching, and corrective action, as needed. Uphold core values of ACHIEVE: Accountability, Connected, High Expectations, Integrity, Energize, Versatility, and Enjoy What You Do.-Essential Duties & Responsibilities-The Sales Manager is responsible for performing: Staffing, Training, and Performance Management, assemble and manage a fully engaged and high performing membership team that aligns with company values and goals. To achieve this objective, the sales manager will: Staffing and Development: Participate in sales advisor selection by reviewing applications, interviewing and making hiring recommendations to the Club Manager.Keep the club fully staffed with qualified sales advisors. Training: Train the sales advisor Team to generate leads/new business through member promotions, leads, referrals, and guest passes.Performance Management/Development: Manage sales advisor performance by watching behaviors, coaching, and creating a can-do working environment.Conduct weekly meetings to review performance and offer direction, inspiration, and guidance to achieving individual and club goals.Inspire guests to purchase memberships. Turn every guest club visit into a new member relationship by listening to guests’ goals, presenting 24 Hour Fitness in a way that best connects with them.

Human Resources Management, 3.94

Graphic Design, Graphic Design