Luc Goossens Email and Phone Number
Luc Goossens work email
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Luc Goossens personal email
After many years in a customer-oriented organization I decided to go sharing my business experience with companies so that their dreams come true. I took an important challenge myself by founding HEM360 sprl and becoming an energetic entrepreneur.I support companies in solving their own problems and setting them on the road to sustainable - and above all measurable - growth.I focus on customer experience, empowerment of the employee, mapping of current processes and questioning of good practices in teams so that they fit in with the renewed way of working.You can expect me:* to challenge your current way of working, your focus on customers and employee experience* to give you open and constructive feedback* to realize together the first steps of a new way of working.
Hem360 Bv
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Founder - Operational Consultancy And Interim ManagementHem360 BvFlanders, Belgium -
Founder - Operational Consultancy / Interim ManagementHem360 Bv Dec 2018 - PresentMechelen, BelgiumLoaded with a backpack of experiences in various management functions, which I have exercised with a lot of energy in recent years, and starting from the satisfaction to let people and organizations grow in their competencies, I have decided to found my own consultancy to help companies and people, to let them grow both professionally and personally. Together with the employees and management ensure that customers feel "at home" in your company, that is where my added value lies. -
Business MentorAmbits Jun 2020 - PresentAntwerp, Flemish Region, BelgiumAmbits reinforces managers in their leadership and people management role by offering them Business Mentors to learn from. Business Mentoring means learning from the experience and wisdom of a Business Mentor who has experienced similar challenges.Business Mentoring creates visible impact in the short run.Check out www.ambits.eu for more info. -
Senior Project ManagerMethis Consulting Jan 2020 - PresentSeveral projects aimed at achieving integration following a merger of Flemish distribution system operators.Project (6 months) in which several ongoing sub-projects led, through an action plan, to a common understanding and action plan to optimize Asset Management.Project leader (1,5 year) of an integration of assets of a distribution area in an existing Asset Register, where the delivery time was the key success factor, complemented throughout the project progress with data enrichment. To achieve this, RPA (Robotic Process Automation) was used as a key success factor. Tracklead (2 years) of a number of projects where on the one hand data was migrated to an existing business environment (starting from different data models), on the other hand the process flow for end customers to request new connections for different utilities was optimized in a new business environment, including a renewed tool to have natural gas connections approved by external companies. A third project focused on a work distribution tool to technical teams. Project leader (7 months) of an optimization project focusing on Sewerage. -
Manager Customer Service B2BEngie Electrabel Feb 2013 - Dec 2018Brussels Area, BelgiumUitbouw van een Customer Service departement dat nauw samenwerkt met Sales (Roles & Responsabilities) en nadien ook ondersteuning aan Sales Products & ServicesEfficiënter maken van het contract-to-cash proces (oa invorderen van historische onbetaalde bedragen)Omschakeling van volume-based naar value-based denken -
Retail Sales ManagerEngie Electrabel Oct 2003 - Jan 2013Antwerp Area, BelgiumUitrol liberalisering energiemarkt in VlaanderenVoorbereiding en uitrol liberalisering energiemarkt in Brussel en WalloniëVerkoop groene energiecontracten; producten en diensten (Home maintenance) -
Manager Customer Service VlaanderenEngie Electrabel Feb 2001 - Sep 2003Antwerp Area, BelgiumVoorbereiden van de organisatie op de liberalisering van de energiemarkt:- leanification van de organisatie (centralisatie naar 4 later 2 locaties; opsplitsen van personeel naar diverse nieuwe actoren in het energielandschap)- Verwerken van opdrachten (facturatie, invorderingen, ...) zodat splitsing met het distributienetbedrijf mogelijk werd -
Customer Service Intergem ZuidEngie Electrabel Sep 1997 - Jan 2001Aalst -
Adjunct Hoofd Marketing HuishoudelijkEngie Electrabel Jan 1995 - Aug 1997Mechelen -
Adjunct Hoofd KlantenbeheerEngie Electrabel Nov 1992 - Dec 1994 -
Verantwoordelijke KlantenbureauEngie Electrabel Jul 1990 - Nov 1992GeraardsbergenOmvorming van een 'Kantoor voor U' naar een KlantenbureauCommerciële uitbouw van het aardgasnet in Zuid-West Vlaanderen (Brakel, Zottegem, Geraardsbergen, ...) -
Adjunct Hoofd Dienst Promotie HuishoudelijkEngie Electrabel Apr 1989 - Jun 1990Mechelen -
TraineeshipEngie Electrabel Jan 1987 - Mar 1989BelgiumMissies in Audit (Brussel) - Recouvrement/Contentieux (Liège) - Sales Support (Hasselt) - Klantenbeheer (Mechelen)
Luc Goossens Skills
Luc Goossens Education Details
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Applied Economics
Frequently Asked Questions about Luc Goossens
What company does Luc Goossens work for?
Luc Goossens works for Hem360 Bv
What is Luc Goossens's role at the current company?
Luc Goossens's current role is Founder - Operational Consultancy and Interim Management.
What is Luc Goossens's email address?
Luc Goossens's email address is lu****@****enet.be
What schools did Luc Goossens attend?
Luc Goossens attended Universiteit Antwerpen.
What are some of Luc Goossens's interests?
Luc Goossens has interest in Civil Rights And Social Action, Education, Children.
What skills is Luc Goossens known for?
Luc Goossens has skills like Change Management, Business Process Improvement, Sales, Customer Satisfaction, Business Strategy, Management, Coaching, Sales Operations, Business Analysis, Management Consulting, Performance Management, Customer Service.
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Luc Goossens
Brussels Region, Belgium -
Luc Goossens
Brussels -
Luc Goossens
Brussels -
Luc Goossens
Brussels Metropolitan Area2telenet.be, belfius.be
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