Luc Goossens Email & Phone Number

Flanders, Belgium

Mechelen, Belgium

Loaded with a backpack of experiences in various management functions, which I have exercised with a lot of energy in recent years, and starting from the satisfaction to let people and organizations grow in their competencies, I have decided to found my own consultancy to help companies and people, to let them grow both professionally and personally. Together with the employees and management ensure that customers feel "at home" in your company, that is where my added value lies.

Antwerp, Flemish Region, Belgium

Ambits reinforces managers in their leadership and people management role by offering them Business Mentors to learn from. Business Mentoring means learning from the experience and wisdom of a Business Mentor who has experienced similar challenges.Business Mentoring creates visible impact in the short run.Check out www.ambits.eu for more info.

Several projects aimed at achieving integration following a merger of Flemish distribution system operators.Project (6 months) in which several ongoing sub-projects led, through an action plan, to a common understanding and action plan to optimize Asset Management.Project leader (1,5 year) of an integration of assets of a distribution area in an existing Asset Register, where the delivery time was the key success factor, complemented throughout the project progress with data enrichment. To achieve this, RPA (Robotic Process Automation) was used as a key success factor. Tracklead (2 years) of a number of projects where on the one hand data was migrated to an existing business environment (starting from different data models), on the other hand the process flow for end customers to request new connections for different utilities was optimized in a new business environment, including a renewed tool to have natural gas connections approved by external companies. A third project focused on a work distribution tool to technical teams. Project leader (7 months) of an optimization project focusing on Sewerage.

Brussels Area, Belgium

Uitbouw van een Customer Service departement dat nauw samenwerkt met Sales (Roles & Responsabilities) en nadien ook ondersteuning aan Sales Products & ServicesEfficiënter maken van het contract-to-cash proces (oa invorderen van historische onbetaalde bedragen)Omschakeling van volume-based naar value-based denken

Antwerp Area, Belgium

Uitrol liberalisering energiemarkt in VlaanderenVoorbereiding en uitrol liberalisering energiemarkt in Brussel en WalloniëVerkoop groene energiecontracten; producten en diensten (Home maintenance)

Antwerp Area, Belgium

Voorbereiden van de organisatie op de liberalisering van de energiemarkt:- leanification van de organisatie (centralisatie naar 4 later 2 locaties; opsplitsen van personeel naar diverse nieuwe actoren in het energielandschap)- Verwerken van opdrachten (facturatie, invorderingen, ...) zodat splitsing met het distributienetbedrijf mogelijk werd

Aalst

Mechelen

Geraardsbergen

Omvorming van een 'Kantoor voor U' naar een KlantenbureauCommerciële uitbouw van het aardgasnet in Zuid-West Vlaanderen (Brakel, Zottegem, Geraardsbergen, ...)

Mechelen

Belgium

Missies in Audit (Brussel) - Recouvrement/Contentieux (Liège) - Sales Support (Hasselt) - Klantenbeheer (Mechelen)