Luc Goossens

Luc Goossens Email and Phone Number

Founder - Operational Consultancy and Interim Management @ HEM360 bv
Flanders, Belgium
Luc Goossens's Location
Flemish Region, Belgium, Belgium
Luc Goossens's Contact Details

Luc Goossens work email

Luc Goossens personal email

n/a
About Luc Goossens

After many years in a customer-oriented organization I decided to go sharing my business experience with companies so that their dreams come true. I took an important challenge myself by founding HEM360 sprl and becoming an energetic entrepreneur.I support companies in solving their own problems and setting them on the road to sustainable - and above all measurable - growth.I focus on customer experience, empowerment of the employee, mapping of current processes and questioning of good practices in teams so that they fit in with the renewed way of working.You can expect me:* to challenge your current way of working, your focus on customers and employee experience* to give you open and constructive feedback* to realize together the first steps of a new way of working.

Luc Goossens's Current Company Details
HEM360 bv

Hem360 Bv

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Founder - Operational Consultancy and Interim Management
Flanders, Belgium
Employees:
1
Luc Goossens Work Experience Details
  • Hem360 Bv
    Founder - Operational Consultancy And Interim Management
    Hem360 Bv
    Flanders, Belgium
  • Hem360 Bv
    Founder - Operational Consultancy / Interim Management
    Hem360 Bv Dec 2018 - Present
    Mechelen, Belgium
    Loaded with a backpack of experiences in various management functions, which I have exercised with a lot of energy in recent years, and starting from the satisfaction to let people and organizations grow in their competencies, I have decided to found my own consultancy to help companies and people, to let them grow both professionally and personally. Together with the employees and management ensure that customers feel "at home" in your company, that is where my added value lies.
  • Ambits
    Business Mentor
    Ambits Jun 2020 - Present
    Antwerp, Flemish Region, Belgium
    Ambits reinforces managers in their leadership and people management role by offering them Business Mentors to learn from. Business Mentoring means learning from the experience and wisdom of a Business Mentor who has experienced similar challenges.Business Mentoring creates visible impact in the short run.Check out www.ambits.eu for more info.
  • Methis Consulting
    Senior Project Manager
    Methis Consulting Jan 2020 - Present
    Several projects aimed at achieving integration following a merger of Flemish distribution system operators.Project (6 months) in which several ongoing sub-projects led, through an action plan, to a common understanding and action plan to optimize Asset Management.Project leader (1,5 year) of an integration of assets of a distribution area in an existing Asset Register, where the delivery time was the key success factor, complemented throughout the project progress with data enrichment. To achieve this, RPA (Robotic Process Automation) was used as a key success factor. Tracklead (2 years) of a number of projects where on the one hand data was migrated to an existing business environment (starting from different data models), on the other hand the process flow for end customers to request new connections for different utilities was optimized in a new business environment, including a renewed tool to have natural gas connections approved by external companies. A third project focused on a work distribution tool to technical teams. Project leader (7 months) of an optimization project focusing on Sewerage.
  • Engie Electrabel
    Manager Customer Service B2B
    Engie Electrabel Feb 2013 - Dec 2018
    Brussels Area, Belgium
    Uitbouw van een Customer Service departement dat nauw samenwerkt met Sales (Roles & Responsabilities) en nadien ook ondersteuning aan Sales Products & ServicesEfficiënter maken van het contract-to-cash proces (oa invorderen van historische onbetaalde bedragen)Omschakeling van volume-based naar value-based denken
  • Engie Electrabel
    Retail Sales Manager
    Engie Electrabel Oct 2003 - Jan 2013
    Antwerp Area, Belgium
    Uitrol liberalisering energiemarkt in VlaanderenVoorbereiding en uitrol liberalisering energiemarkt in Brussel en WalloniëVerkoop groene energiecontracten; producten en diensten (Home maintenance)
  • Engie Electrabel
    Manager Customer Service Vlaanderen
    Engie Electrabel Feb 2001 - Sep 2003
    Antwerp Area, Belgium
    Voorbereiden van de organisatie op de liberalisering van de energiemarkt:- leanification van de organisatie (centralisatie naar 4 later 2 locaties; opsplitsen van personeel naar diverse nieuwe actoren in het energielandschap)- Verwerken van opdrachten (facturatie, invorderingen, ...) zodat splitsing met het distributienetbedrijf mogelijk werd
  • Engie Electrabel
    Customer Service Intergem Zuid
    Engie Electrabel Sep 1997 - Jan 2001
    Aalst
  • Engie Electrabel
    Adjunct Hoofd Marketing Huishoudelijk
    Engie Electrabel Jan 1995 - Aug 1997
    Mechelen
  • Engie Electrabel
    Adjunct Hoofd Klantenbeheer
    Engie Electrabel Nov 1992 - Dec 1994
  • Engie Electrabel
    Verantwoordelijke Klantenbureau
    Engie Electrabel Jul 1990 - Nov 1992
    Geraardsbergen
    Omvorming van een 'Kantoor voor U' naar een KlantenbureauCommerciële uitbouw van het aardgasnet in Zuid-West Vlaanderen (Brakel, Zottegem, Geraardsbergen, ...)
  • Engie Electrabel
    Adjunct Hoofd Dienst Promotie Huishoudelijk
    Engie Electrabel Apr 1989 - Jun 1990
    Mechelen
  • Engie Electrabel
    Traineeship
    Engie Electrabel Jan 1987 - Mar 1989
    Belgium
    Missies in Audit (Brussel) - Recouvrement/Contentieux (Liège) - Sales Support (Hasselt) - Klantenbeheer (Mechelen)

Luc Goossens Skills

Change Management Business Process Improvement Sales Customer Satisfaction Business Strategy Management Coaching Sales Operations Business Analysis Management Consulting Performance Management Customer Service Project Management Change Management And Agility Customer Experience Team Management Business To Business Energy Projectmanagement Customer Centricity Complaint Management Process Improvement Non Profit Volunteering New Way Of Working Teamwork After Sales Invoicing Billing Process Organization Skills Nonprofit Organizations Nonprofit Management Continuous Improvement

Luc Goossens Education Details

Frequently Asked Questions about Luc Goossens

What company does Luc Goossens work for?

Luc Goossens works for Hem360 Bv

What is Luc Goossens's role at the current company?

Luc Goossens's current role is Founder - Operational Consultancy and Interim Management.

What is Luc Goossens's email address?

Luc Goossens's email address is lu****@****enet.be

What schools did Luc Goossens attend?

Luc Goossens attended Universiteit Antwerpen.

What are some of Luc Goossens's interests?

Luc Goossens has interest in Civil Rights And Social Action, Education, Children.

What skills is Luc Goossens known for?

Luc Goossens has skills like Change Management, Business Process Improvement, Sales, Customer Satisfaction, Business Strategy, Management, Coaching, Sales Operations, Business Analysis, Management Consulting, Performance Management, Customer Service.

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